Karen Arellano

I am a versatile professional with expertise in Healthcare Virtual Assistance, Business Formation, Customer Retention, Escalations Management, Team Leadership, and Market Development. My career spans across industries, supporting international accounts with a focus on service excellence, process improvement, and client growth.

At CVS-Aetna, I worked as a Healthcare VA, handling insurance verification, patient records, scheduling, and HIPAA-compliant communications. My time at LegalZoom allowed me to specialize in business formation support (LLC, DBA, INC filings, EIN, Registered Agent services, and compliance), while also managing customer retention, escalations, and leading a team that expanded from 7 to 23 agents.

Most recently, I served as a Market Development Specialist for Evernest, driving outbound B2B sales, nurturing leads, and setting appointments with property owners to support real estate growth.

I take pride in being results-driven, adaptable, and tech-savvy, with proven ability to thrive in hybrid, onsite, and remote work environments. Skilled in CRM systems, eCommerce platforms, and collaboration tools, I bring a strong blend of operational expertise and client-focused service to every role.

My work ethic is built on integrity, passion, and dedication.