Jeaneane Brown

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Project Manager

Team Vision Media

Jan 2023 - May 2023 (5 months)

Oversee all aspects of project delivery from preconstruction/design through completion, including managing project budget and schedule, overseeing personnel, and providing quality control Coordinate communication and schedule activities with architects, engineers, consultants, contractors, and others working on the project Act as the primary contact between the general contractor, owner, and material suppliers Provide quality assurance/quality control on all work activities and oversee progress to make sure the project is completed on time, within budget, and conforms to owner specifications Research and analyze materials and equipment needed for building projects Review and evaluate bids from contractors, subcontractors, and vendors Manage

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Health Intake Specialist

RemX Specialty Staffing

Aug 2022 - Feb 2023 (7 months)

Prior authorizations were handled, new prescriptions were emailed and faxed, new applications for new patients were added, and insurance and patient information was updated. In addition, I am responsible for ensuring that all prior authorizations have been properly requested and approved, and that all new prescriptions have been accurately entered into the system. I also make sure that all applications for new patients are filled out correctly and filed according to the rules. I am also responsible for making sure that all patient and insurance information is up-to-date and correct by updating it regularly. My goal is to provide exceptional customer service and ensure that all tasks are completed in a timely and efficient manner.

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Digital Marketing Specialist

Posh Digital Agency

May 2021 - Aug 2023 (2 years 4 months)

Stimulus Payment Customer Service Rep.

Internal Revenue Service

Sep 2020 - Dec 2020 (4 months)

Blogger

The Work From Home Queen

Jan 2020 - Current (6 years 7 months)

My name is Jeaneane, and I'm an independent blogger with a passion for sharing information about work from home job opportunities in customer service, data entry, writing, freelance, and much more. I started working from home over 10 years ago, and I know first-hand just how valuable a work from home job can be. In this blog, I'll share tips on finding legitimate work from home jobs, as well as stories about my own personal experiences with telecommuting. Thanks for visiting!

Tax Associate

Intuit Accountants

Dec 2019 - Apr 2020 (5 months)

• Researched various tax issues to ensure compliance with Federal and State revenue agencies. • Ensured clients comply with federal and state tax laws • Responded to internal revenue service, state and local government notices, and document requests • Consulted and provided the necessary information to customers before processing tax forms by fielding incoming calls and also face to face interaction

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Income Tax Preparer

Upscale Tax Services

Dec 2018 - Apr 2019 (5 months)

• Resolved customer concerns and complaints. • Prepared tax documents by assembling and analyzing financial information completing forms • Utilized QuickBooks to record expenses and payroll for business clients • Maintained compliance with tax regulation by researching current regulations

Technical Specialist

Apple

May 2018 - Dec 2018 (8 months)

Provide appropriate information in response to customer inquiries and assist customers with tier 1 tech support services. • Listen to, and resolve customer issues in a clear, courteous and straightforward manner. • Remain up-to-date on the latest technologies and solutions applicable to company products. • Install the software, modify and repair hardware and resolve technical issues. • Support customers with online billing and account issues, and appropriately document all transactions and pertinent interactions. • Display courtesy and strong interpersonal skills while informing customers about issue resolution progress.

Home Advisor | Apple Products

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May 2018 - Oct 2018 (6 months)

• Built repeat business and customer loyalty by ensuring the highest quality repair status. • Provided appropriate information in response to customer inquiries and assist customers with tier 1 tech support services • Evaluated and responded to incoming sales leads and requests for technical support assistance • Provided accurate and appropriate information in response to customer inquiries • Supported customer with online billing and account issues

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Virtual Assistant

Buckets Wholesale and Grocery

Feb 2018 - Feb 2019 (1 year 1 month)

Manage and maintain a wide variety of administrative duties, including answering phones, greeting guests, and responding to emails Develop and maintain databases, spreadsheets, and reports -Maintain office equipment and coordinate travel Maintain and update filing systems Telephone, mail, and transportation services Manage vendor relationships -Assist with event planning -Provide supervision and support to junior staff

Customer Service Advisor

iDialu

Jul 2016 - May 2018 (1 year 11 months)

• Answered incoming calls on the multi-line phone and responded to public inquiries courteously within my scope of knowledge and authority. • Checked to ensure that appropriate changes were made to resolve the customer's concerns. • Provided customer service support and was their primary escalation point for all customer service • Understood the product line and associated applications follow up on all assigned leads to drive sales opportunities on time.

Inbound Sales Representative

NexRep LLC

Jun 2016 - Jul 2020 (4 years 2 months)

• Answered inbound potential and existing customers call, covering inquiry about a full range of NexRep products and Services • Provided quality customer service, providing requested information, and resolving complaints. • Consistently improved customer satisfaction through the expert resolution of conflicts, issues, and concerns. • Achieved daily goals set as part of a larger effort to drive measurable sales for the company's success. • Developed new prospects through cold calling, networking, and generating referrals • Received a high volume of incoming calls from small business customers and financial institutions. • Assisted customers in purchasing as seen on TV Infomercials Products, and provided upsells and cross-sells

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General Transcriptionist

Star Transcripts

Jan 2015 - Dec 2018 (4 years)

• Used online file-management system to complete, submit, and correct transcription projects • Experienced with prepared excel worksheets for rating customer service calls. • Concurrently managed multiple transcription projects with strict deadlines • Partnered successfully with transcriptionists and clients to produce exceptional outcomes • Gained expertise in both general and specific areas of audio and video transcription • Worked on deadlines and produces documents quickly and accurately. • Ensured quality of physician's reports on time. Successfully developed formats that resulted in positive outcomes.

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Sales Agent

Go Care

Jan 2014 - Dec 2015 (2 years)

Do you have a iphone, macbook, or a smartphone? Get your Device Covered with an Affordable Plan.

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Outreach Representative

Alleet Wireless

Sep 2013 - Apr 2014 (8 months)

Do you have a iphone, macbook, or a smartphone? Get your Device Covered with an Affordable Plan.

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Outside Sales Representative

Access Wireless

Aug 2013 - Jun 2014 (11 months)

Assisting Low Income Individuals and Families, that receives Government Assistance with a Free Life Line Phone!

Customer Service Representative

University of South Carolina

Jan 2012 - Aug 2012 (8 months)

Assisting Low Income Individuals and Families, that receives Government Assistance with a Free Life Line Phone!

Billing Specialist

Teleperformance USA

Feb 2009 - Dec 2011 (2 years 11 months)

• Assisted low-income families that receive government assistance, and LifeLine Phones • Assisted with budget development, monitor outreach program budget, and submit written reports as required. • Leveraged these relationships toward reaching a broader customer base. • Assisted in establishing and maintaining high standards of cleanliness and safety of the facility. • Initiated outreach efforts, primarily by telephone and email, related to targeted populations

Freelance Graphic Designer

Shop Daveeda Designs

Apr 2007 - Current (19 years 4 months)

Owner

Daveeda Jane LLC

Apr 2005 - Apr 2022 (17 years 1 month)

Grade A.Long Lasting.Affordable.100% Pure.Uncut.Natural Perfumes. Body Mist and Designer Type Body Oils. www.djbodyoils.com

Pharmacy Technician

Walgreens

Sep 2004 - Dec 2007 (3 years 4 months)

• Assisted customers with prescription orders and answered questions about medications. • Entered insurance data, analyzed coverage to establish coverage limits, calculated applicable cost, and copays. • Assisted with prior authorizations and medical overrides on prescriptions. • Registered close-out, marked downs, and promotional display setups, as well as research pricing and inventory. • Provided excellent customer service in all situations to ensure satisfaction and promote repeat business.

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Telephone Operator (411)

Southern Bell Communications

Apr 1999 - Dec 2001 (2 years 9 months)

Assisted customers with 411 information, Provided Customer Service.

Customer Service Representative

Teleperformance USA

Policy Research for the State of South Carolina, provided data entry and customer service by assisting with Surveys for South Carolina Medicaid Recipients.

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