Jeff Allen
About
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Customer Success Lead
Florida, United States
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Résumé
Jobs
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Manager, Customer Success - Scaled Success & SMBCentralReachMay 2026 - Current (3 months)- Customer Success Lead - IICentralReachJan 2026 - May 2026 (5 months)
- Customer Success Lead - ICentralReachAug 2022 - Dec 2025 (3 years 5 months)- Managed a high-volume portfolio of 76 accounts ($7M+ ARR), balancing competing priorities while delivering consistent customer outcomes in a fast-paced SaaS environment - Drove product adoption, engagement, and retention across a diverse customer base - Leveraged customer engagement and usage data to identify risk trends and implement proactive retention strategies - Acted as a strategic partner to Product, Support, and Account Management, surfacing customer feedback and influencing product enhancements - Identified expansion opportunities through deep understanding of customer goals, contributing to upsell and cross-sell pipeline - Navigated complex and high-risk customer scenarios, serving as a trusted advisor and escalation resource -
- SSocial Science TeacherAug 2016 - Jun 2021 (4 years 11 months)- Designed and delivered structured lesson plans to large groups (30+ students), adapting content to meet diverse learning needs and drive consistent outcomes - Applied differentiated instruction techniques to segment audiences and tailor content based on varying skill levels and engagement needs - Developed curriculum and instructional materials that improved knowledge retention and overall performance - Tracked student progress using performance data, adjusting strategies to improve outcomes; mirroring data-driven customer success approaches - Led group-based learning environments, balancing individualized support with scalable instruction methods - Collaborated with faculty and leadership to align on curriculum standards and student succ
- SSummer School TeacherJun 2016 - Aug 2016 (3 months)
- LLong Term Substitute TeacherNov 2015 - Jun 2016 (8 months)
- SpecialistAppleApr 2015 - Aug 2015 (5 months)As a specialist in the Apple retail store, it is my responsibility to ensure the greatest customer experience by being informative, understanding, and helping the customer come up with the best product option for them.
- AAccount ManagerJun 2014 - Dec 2014 (7 months)- Managed a portfolio of accounts ranging from small businesses to multi-million dollar clients - Consulted with customers on transportation and supply chain needs, aligning solutions to business goals - Built trusted relationships and delivered tailored recommendations across a diverse customer base
- Management TraineeEnterprise Rent-A-CarOct 2012 - Jun 2014 (1 year 9 months)I ensured each customer enjoyed the best and quickest rental experience. I improved my protection product sales consistently from month to month. I maintained account relationships through marketing/catering to their needs. I assisted in managing a rental fleet ranging from 70 to 210 vehicles. I helped train new hires in the rental process, marketing strategies, management techniques and sales.
- Student AmbassadorUniversity of OregonSep 2011 - Jan 2012 (5 months)Corresponded important information about the university to prospective students and their families. Counseled prospective students about college. Recruited top-scholars from across the country to the University of Oregon. Developed unique approaches to guiding prospective students and their families during campus visits.
- CCo-Director of Entertainment - Dance MarathonApr 2011 - Mar 2012 (1 year)Plan and execute the day-of activities for a philanthropic event with over 600 attendees. Carefully put together a fifteen-hour timeline of events, contacted entertainers and other guests of the event, and ensured that the entire event ran smoothly.
- DNew Member EducatorDelta Tau Delta Fraternity - Gamma Rho ChapterJan 2011 - Jan 2012 (1 year 1 month)Educate and enlighten potential new members of Delta Tau Delta's Gamma Rho Chapter at the University of Oregon. Organize retreats, create a curriculum guide and week by week break down of activities/subjects, and test weekly to ensure maximum learning ability. Create and execute Delt Development Week and oversee all ceremonies.
- Financial Analyst InternPolycomJun 2010 - Aug 2010 (3 months)Financial Analyst Intern working on corporate financial reporting, budgeting, travel expenses, headcounts, etc. Wide use of Microsoft Excel.
Education
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- SSaint Mary's College of California — Master of Arts - MA, Secondary Education and TeachingJan 2016 - Dec 2017 (2 years)The Master of Arts in Teaching program at Saint Mary's College of California allowed me to dive deeper into my professional development as a secondary teacher of social studies. Through a variety of coursework, I researched and created a content resource collection, researched and wrote a literature review on the effects of using experiential learning in the social studies classroom, and created a capstone project that contained hands-on lesson plans for a variety of content standards for history.
- SSaint Mary's College of California — Single-Subject Teaching Credential, Social Science Teacher EducationSaint Mary's College of CaliforniaJan 2015 - Dec 2016 (2 years)As a candidate for a single-subject teaching credential in social sciences, I received both classroom instruction and hands-on experience throughout this program. My courses of study included the social and psychological foundations of childhood education, foundations of literacy, instructional design, universal access to education (English Language Learners & SpEd), and health education. My coursework was rigorous and enlightening, but what really aided me throughout this program was my in-the-class experience with my master teacher and then as a long-term substitute teacher. My program supervisor, as well as the staff and administration at my site allowed me to grow as an educator and as a person throughout my time with them.
- Copenhagen Business School — International BusinessCopenhagen Business SchoolJan 2011 - Dec 2011 (1 year)
- University of Oregon Lundquist College of Business — B.S. - Business Administration, EntrepreneurshipUniversity of Oregon Lundquist College of BusinessJan 2008 - Dec 2012 (5 years)