Fernando Jacinto Álvarez

L2 Database Systems Engineer for Global Hybrid Environments

gategroup

Jan 2026 - Apr 2026 (4 months)

Swedish gastronomic experience company. A leader in its sector. We are committed to the quality of our work, providing an impressive culinary experience to thousands of people every day. Responsibilities Maintenance and Monitoring: Monitor database performance. Perform routine maintenance tasks, such as backups and restores. Monitor security and apply patches and updates. Performance Optimization: Analyze and optimize SQL queries. Tune server configuration to improve performance. Identify and resolve performance bottlenecks. Support and Troubleshooting: Provide technical support to users and other IT teams. Diagnose and resolve database issues. Collaborate with developers to troubleshoot database-related applications. Data Management: Imp

Database track associate

Hexaware Technologies

Jun 2025 - Nov 2025 (6 months)

Perform physical and logical database administration functions as required for Application to Sustain Services. • Assist in analyzing, performance tuning and maintain test and production databases. • Helping in database support in MS SQL Server environments. • Helping in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, log shipping issues, connectivity issues, security issues etc. • Helping in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools. • Helping with High Availability (HA) and Disaster Recovery (DR) options for MSSQL Server. • Helping in implementing operational automation using scripts. •

Customer Service & Sales Specialist

Foundever

Mar 2025 - Apr 2025 (2 months)

As a Customer Service Representative at Foundever, my responsibilities included addressing inquiries, troubleshooting issues, and sharing product information to ensure satisfaction. I used to document interactions, escalate unresolved matters, and embody the Verizon brand with empathy ,I supported one of the largest cellular providers in the U.S. This is an inbound program.

Call Center Support Representative

Avis Budget Group

Dec 2024 - Jan 2025 (2 months)

Attending training course for Avis Budget Group customer to interact with our clients as a SME.

Contact center agent

Pentafon

Dec 2024 - Jan 2025 (2 months)

Customer service agent for Banorte Financial group for stolen and lost cards, attending calls regarding insurance and healthcare for MetLife as well.

Bilingual Agent

Teleperformance

Jun 2024 - Mar 2025 (10 months)

I was helping on Debit Card Fraud Prevention team to fix issues with ATM and DC customers of Chase bank in USA and other countries. I am on training to get certified as an Operations Expert for kohls.com and kohls.capitalone.com websites customers. Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client’s guidelines to resolve customer’s need. Scope client line of business assigned Responsibilities Assist on maintaining Global Security Policies by informing any inappropriate activity Manage customer’s interactions in accordance to client’s guidelines Follow coaching provided by support personnel Manage customer’s interaction to accomplish objective in conjunction with th

Senior Database Administrator

Innovative Group

Nov 2023 - Dec 2023 (2 months)

Implementation of a database environment with MySQL database server and Microsoft SQL Server with Machine Learning (modifying source code on .Net, C#, Phyton using Visual Studio 2022 and Visual Studio Code) in Microsoft Azure cloud for the comprehensive management of waste for recognition of playe and cardboard images with the different clients where equipment was installed so that everything could be done the required logistics and documentation in various applications and databases, with a sustainable destination and circular economy alternatives separating the productive environment of virtual machines from the corporate one to be in a different subscription for Mexico and Central America

Software Quality Assurance Analyst

TestIO

Aug 2023 - Current (3 years 1 month)

Testing applications on any device and different platforms, clouds like Azure or AWS, screen sizes, and operating systems to help customers deploy apps on stores or marketplaces without issues.

Senior Database Administrator

The Walt Disney Company

Feb 2023 - Aug 2023 (7 months)

Attending database tickets with a global team based in America and Asia, main responsibilities: Design and implement database & cloud / hybrid solutions Work with product and engineering teams to understand requirements, and evaluate new features & architecture to drive decisions Build collaborative partnerships with architects and key experts within other functional teams Analyze business problems & technical environments to design high-quality technical solutions Participate actively in code review and solutions testing to ensure it meets best practices Build and foster a high-performance engineering culture, supervise and lead junior/middle tech team members Write project documentation on Confluence Technologies MS SQL Server, Postgre

Senior Database Administrator

Panasonic North America

Nov 2022 - Jun 2023 (8 months)

Work with database engineers responsible for maintaining over 400 instances across multiple platforms, data centers, & consisting of over 999 TB of production data. Support system and environment architecture, team goals, maintenance of existing systems, ensuring availability, stability, integrity, and recoverability, managing security, instance standardization, and coordinating on- and off-shore resources for 24/7 on-call support Planned and coordinated production upgrades and migrations, including 2012 to 2016/17/19/22 version upgrades, stand-alone instances to clustered (FCI and AlwaysOn), unplanned recovery cutovers, and transitions to newer OS and hardware but retaining the same version of SQL Server (due to hardware - obsolescence).

Information Technology Specialist

NewtonX

Mar 2022 - Current (4 years 6 months)

Completing surveys per minute or hour regarding my professional experience on IT projects.

Advanced Engineer

Axity

Jan 2022 - Feb 2023 (1 year 2 months)

Position's General Duties and Tasks: Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems. Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security. Database performance tuning. Planning, deploying, maintaining, troubleshooting of high-availability database environments (Always-On, Clustering, Mirroring, etc.). Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end. Refine and automate regular processes, track issues, and document changes, for efficiency and cost optimization. Perform scheduled mai

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Senior Database Consultant

sqlservercheckupcom

Dec 2021 - Current (4 years 9 months)

Hardening of Microsoft SQL Server database clusters, instances, or standalone servers to comply with best practices and recommendations to improve performance, fix configuration, and implement the least privilege principle after executing health checks, assessments, and migration to clouds if needed to improve performance, ROI, or budget.

Participant

Respondent

Nov 2019 - Current (6 years 10 months)

I used to apply to 10 different projects.

Senior Database Administrator

Agile Global Resources LLC

May 2018 - Current (8 years 4 months)

Partner for projects to work as a Sr. SQL Server Administrator Engineer and Big Data Architect for hybrid or cloud environments.

Usability Consultant

User Research International

Apr 2017 - Current (9 years 5 months)

Provide feedback regarding software and improve product development for new releases and future versions for customers, like Microsoft Azure, new versions of portals, and new releases for clouds or on-premises applications and data tools.

Senior Database Administrator

Upworkcom

Sep 2015 - Current (11 years)

Working as a freelancer helping customers to make their database Servers faster and more reliable on-premises and clouds like AWS, Azure, GCP, IBM Cloud, SAP Hana Enterprise Cloud, OCI, Rackspace, etc.

Mistery shopper

Appen

Dec 2014 - Current (11 years 9 months)

Freelance consulting for several projects for different companies, like Facebook, Google, Microsoft, and the cloud to test and load new products, cloud services, and applications using AI and new technologies.

SQL Database Administrator

Hildebrando

Oct 2010 - Aug 2022 (11 years 11 months)

Migrating databases to the last version and improving performance of queries implementing best practices assigned on customer site at Toluca datacenter facilities for HSBC Bank. Supporting ICW Group database operations helping customers remotely attending tickets using SNOW and histories on Jira and deploying with Gitlab and red-gate tools regarding database infrastructure using VMWare VDI connection and then jumping by RDP or SSMS and Azure Data Studio to connect databases instances. running SQL Server, Postgress, or any other database engine, deploying ETL packages using SSIS. Migraring database infrastructure to AWS Cloud to improve HA and DR and implement or migrate to new offerings and reduce licensing costs.

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Senior Specialist Software Engineering

Bienestar finabien

Feb 1999 - Current (27 years 7 months)

Software Engineer with career-level experience I am responsible for the overall delivery process of a software application or service. This includes design, development, testing, deployment, production application support (e.g., troubleshooting), and maintenance, all with a strong focus on automation. Key Roles and Responsibilities: Collaborative Requirement Gathering: Work closely with stakeholders to gather and review software requirements and user stories. Software Design & Specifications: Provide estimates, create software design specifications, and collaborate with engineers/architects to assess hardware and software interactions. Development & Methodologies: Execute specific development methodologies through the application of var

Fernando Jacinto Álvarez

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