Manny Ghotra

Senior Salesforce Administrator

Euna Solutions

May 2025 - Current (1 year 6 months)

Salesforce Administration & Architecture | Business Systems Strategy & Enablement As a Sr. Salesforce Administrator, I own the end-to-end lifecycle of the Salesforce platform, delivering scalable, secure, and high-performing solutions that enable enterprise growth. I partner with cross-functional stakeholders to architect systems that support complex business processes, drive automation, and align CRM strategy with GTM execution. 🔹 Platform Architecture & Lifecycle Management
• Lead platform architecture, configuration, and performance optimization across multi-cloud Salesforce environments.
• Own release management, sandbox governance, and CI/CD deployment strategies using tools like Gearset or Copado.
• Translate enterpris

Sr. Salesforce Administrator/ Sr. Business Analyst

EverCommerce

Sep 2024 - Mar 2025 (7 months)

• Lead discovery sessions to assess and document the current state of lead-to-quote, identifying user experience issues, revenue leakage, and gathering requirements for future state implementation.
• Collaborate with cross-functional stakeholders, including Legal, Accounting, Billing, Marketing, Sales, and more, to understand and align business requirements across various departments.
• Facilitate design sessions with cross-functional teams to define and document future state processes and system architecture that align with business goals.
• Oversee the implementation and administration of Salesforce and related commercial applications across various categories: o CRM systems (Salesforce, HubSpot) o Sales Enablement solution

Salesforce Administrator (Operations Specialist)

EverCommerce

Jul 2022 - Sep 2024 (2 years 3 months)

As a part of BizOps team, I support the BizOps leader in evaluating the current state of our subsidiary businesses, focusing on process optimization and systems documentation. I contribute to the development of the project scope for consolidating multiple operations into a unified tech stack. My responsibilities include:
• Taking ownership of assigned project action items, while collaborating closely with Project Managers to maintain detailed project plans for each transformation initiative.
• Partnering with the Admin team to co-develop administrative best practices and frameworks, ensuring effective implementation and maintenance of these standards across the business portfolio.
• Leading data migration efforts for subsidia

Salesforce Administrator (Service Cloud)

Clearco

Mar 2021 - Jul 2022 (1 year 5 months)

• Collaborate with Customer Success, Payments, Collections, and Business Operations teams to define Salesforce requirements, ensuring optimal functionality across departments
• Identify key internal stakeholders for strategic initiatives and operational improvements, ensuring alignment with business objectives
• Engage with internal teams to gather requirements, implement configuration changes and define workflows, approval processes, and custom objects
• Assist with integrating new products and initiatives into Salesforce for seamless functionality
• Document system configurations and administrative processes for consistency and maintainability
• Produce detailed reports on customer satisfaction to drive process im

Salesforce Analyst

Rogers Communications

Apr 2020 - Mar 2021 (1 year)

• Served as Technical Support throughout the launch "Guided Case Creation" for Rogers (Service Cloud).
• Troubleshoot issues faced by the Tech. Support while implementation of Case Management tools.
• Created Work arounds for the smooth transition of Case Management to salesforce end users.
• Involved in UAT Testing, development and documentations of Test Cases in Salesforce before it goes live in Production
• Lead the team in Regression Testing in Salesforce for Rogers (Testing in live project environment)
• Collaborate with Salesforce Consultants, Developers and Architects to deliver the most efficient solutions to the client
• Engage on Data Cleanup Salesforce initiatives (SFDC Hierarchy, Operations alignmen

Salesforce Administrator

Rogers Communications

Dec 2018 - Apr 2020 (1 year 5 months)

• Maintenance and configuration of ServiceNow and Service Cloud tools
• Worked with Senior Business Analysts in Rogers in an ongoing project with basic administrative functions within salesforce, including user support, report/dashboard generation, workflow builds, process automation, build custom apps and objects
• Provided a continuous support for 9 days over the bridge for live queries by the SFDC users within Rogers.
• Worked on an ongoing Project “Mission Possible” within Rogers Communications, specifically Case management
• Experience in building automation rules using Process Builder and Workflows
• Perform administrative functions like configuring Objects and Fields, User Management and System integrations

Back Office (Operations)

Rogers Communications

Apr 2018 - Dec 2018 (9 months)

• Appointed as a member of Escalations Team by the Manager
• Worked on tools like SGI, V21, Maestro, OASYS and ICM with an experience of 2 years
• Advanced knowledge of Operational procedures related to IGNITE, INTERNET, CABLE, HOME PHONE and WIRELESS
• Worked as a FLOOR SUPPORT to assist the co-workers with Operational and technical difficulties
• Gave suggestions for Continuous Improvement regarding the issues witnessed related to Project IGNITE
• Contributed to Rogers’ knowledge assets through the Knowledge Management Tool (NOVA) by creating procedures and identifying possible future trouble
• Managed multiple issues and perform well in a fast-paced and dynamic environment

W

Supervisor (Instrumentation)

Waho BuildCon Private Limited

Jan 2013 - Nov 2015 (2 years 11 months)

• Provided patron accommodation while implementing building changes.
• In-depth knowledge of dealing with people in public places during construction.
• Worked on erection of instruments at appropriate locations.
• Prepared charts and presentation to be presented to clients and seniors in the company.

Instrumentation Engineer

Larsen And Toubro

Aug 2011 - Dec 2012 (1 year 5 months)

• Prepared charts and presentations for the senior supervisors displaying the progress report of the project.
• Managed a group of about 20 workers in instrumentation department.
• Enhanced the skill of team work and time management during the job.
• Worked on erection of various instruments with appropriate locations for the clients to see the readings.

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Manny Ghotra

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