General Manager
JCPENNEY
May 2014 - Jun 2022 (8 years 2 months)
Accountable for all facets of operations, including human resource management, performance planning, team development, business strategy, reporting, and more.
Place an elevated value on employee recognition and the development of high-performing talent. Nominated by regional leadership to develop a program to identify, coach, train and promote future general managers. Delivered strategy, executed plan, and mentored staff to realize their career goals across multiple regions.
Selected to serve as the “Emerging Talent” trainer for the entire St. Louis region, resulting in 100% employee retention.
Recognized for successfully leading staff through the pandemic, including closing the business, furloughing staff, reopening to the public, a