J

Jonathon Franey

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Customer Success and Operations leader with 8+ years of experience in B2B SaaS environments, specializing in client retention, data-driven decision ma
Mexico, New York, United States
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Résumé

Jobs verified_user 0% verified
  • Spark Hire
    Senior Client Success Manager
    Spark Hire
    Jul 2024 - Current (2 years 4 months)
    Manage 150+ Enterprise and Mid-Market accounts with full lifecycle ownership, including renewals, upsells, and expansions. Consistently overperform retention/revenue targets: (Q3 '24: 112%, Q4 '24: 114%, Q1 '25: 122%, Q2 '25: 107.5%, Q3 '25: 97%). Conduct strategic QBRs with key stakeholders and contract signers, and enablement with end-users. Drive profitable growth through proactive relationship management and enablement strategies.
  • Hireology
    Senior Client Success Manager
    Hireology
    Jul 2019 - Oct 2023 (4 years 4 months)
    Achieved 94% Gross and 102% Net Retention (2023); 91% Gross and 104% Net Retention (2022). Led culture and engagement initiatives; elected as Culture Ambassador (2020-2022) and Culture Drive Captain (2023). Recognized as Revenue Team MVP (2020) for delivering measurable improvements in client lifecycle performance.
  • I
    Manager, Customer Success
    Impel (formerly SpinCar)
    Nov 2016 - Dec 2018 (2 years 2 months)
    Coach and develop team of 8-12 CSMs supporting $20M+ ARR. Add ~$500,000 ARR to bottom line via reduced monthly churn of 5% to ~2.5% via proactive account management practices and value delivery. Administered Salesforce instance to streamline account workflows and reporting structures. Developed and implemented team training and performance metrics to support customer satisfaction and retention.
  • Best Buy
    General Manager, Mobile Division
    Best Buy
    Sep 2009 - Nov 2016 (7 years 3 months)
    Directed full P&L and operational management for retail location. Top-quartile performance 21/26 months. Drive consistent, profitable growth via coaching and developing staff to deliver a world-class customer experience. 2x General Manager MVP recipient (District 525) for leadership, growth, and performance outcomes.
Education verified_user 0% verified
  • O
    Computer Science
    Onondaga CC
    Jan 2025 - Current (1 year 10 months)
  • C
    Business Administration and General Management
    Cayuga CC
    Jan 2010 - Jan 2011 (1 year 1 month)
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