Aida Brhanu

I’m an Operations and Customer Experience professional with solid experience handling escalations, claims, and complex customer cases across the UK and international markets, including Italy, France, Belgium, and the UAE.I’ve worked in senior escalation and claimant support roles, dealing with sensitive cases, fraud investigations, and high-priority issues. I stay calm under pressure and focus on resolving things properly, not just quickly.I’m confident working with Zendesk, Excel (pivot tables, VLOOKUP), Power BI, and payment platforms like Stripe and Adyen to investigate issues, manage data, and keep operations running smoothly.With a Psychology degree from the University of Salford, I bring strong analytical thinking, attention to detail, and a practical, solutions-first approach.