Nicolas Doyle

Spanish-Dominant Experience Researcher

Collective Health

Apr 2025 - Current (1 year 7 months)

- Lead the initial evaluation of Collective Health’s Spanish language expansion by conducting mixed-methods research to deliver foundational insights into 37K+ Spanish-speaking users in the U.S. - Conduct all phases of qualitative, quantitative and mixed-methods research (planning, preparation, case studies, deep dives, member interviews, analysis, sharing insights) to understand root causes of member pain points and areas of opportunity. - Gather in-depth member feedback through a survey including writing, translating, programming, distributing the survey via Qualtrics. - Review responses in depth and synthesize member feedback. Supplement and segment these results with demographic and observational data including digital, contact, claims

Principal Bilingual Experience Researcher

Bixal

Oct 2024 - Mar 2025 (6 months)

Senior Bilingual User Experience Researcher

Bixal

Oct 2022 - Mar 2025 (2 years 6 months)

Bixal is a mission-driven organization determined to leave a positive impact on the lives of people everywhere. Partnering with leading Federal agencies to conceive and deliver powerful data-driven customer experiences through holistic digital and communications solutions, the work Bixal does helps clients and partners unite stakeholders, optimize resources, advance missions, and better serve citizens all over the world. As a Senior Bilingual UX Researcher at Bixal, I play a pivotal role in shaping user experiences that cater to a diverse, international audience. My responsibilities include: - Leading and executing user research initiatives across a wide range of products and services, focusing on understanding the unique needs and preferen

UX Research Lead

Hack for LA

Jun 2022 - Oct 2022 (5 months)

- Develop and moderate usability testing of MVP - Collaborate with other UX Researchers, Product Managers, Content Writers, Developers, and Engineers to prioritize research opportunities - Draft research plans aligned with priorities and organizational needs - Advocate research findings to stakeholders and cross-functional teams through written reports and presentations

UX Researcher

Hack for LA

Feb 2022 - Jun 2022 (5 months)

Training Coordinator and Researcher

Mid-State Literacy Council, Inc.

Apr 2017 - Dec 2020 (3 years 9 months)

- Conducted 7 end-to-end generative and evaluative research studies to support development of new products and services to train adult literacy tutors - Evangelized importance of understanding user experiences to develop adult literacy products and services - Developed journey maps and user personas to uncover pain points and build stakeholder understanding of tutors’ experiences - Conducted heuristic analyses, contextual inquiries, usability tests, stakeholder interviews, and user interviews - Advocated findings to stakeholders through written reports and presentations - Developed new curricula, training programs, and workflows that increased tutor satisfaction by 85% and student retention by 30%

Research Assistant, Migration Studies Project

Penn State University

Dec 2016 - Aug 2017 (9 months)

Researcher

Penn State University

Aug 2016 - Jun 2021 (4 years 11 months)

- Conducted over 20 end-to-end primary research studies to uncover needs and develop language education tools, products, and services in fast-paced, large organization - Collaborated with other Researchers, Product Managers, Designers, and SMEs to set research priorities - Collected end-user data through usability testing, ethnographies, benchmark studies, participatory workshops, contextual inquiries, surveys, diary studies, and over 150 hours of user interviews - Advocated research findings to diverse stakeholders through 60+ written reports and presentations - Awarded 3 research fellowships and grants totaling over $20,000

Course Instructor and Mentor

Penn State University

Aug 2016 - May 2021 (4 years 10 months)

- Planned and taught 20+ undergraduate and graduate-level college courses in English composition and communication - Developed course websites and adapted information architecture to maximize ease-of-use and student learning - Mentored and supervised over 40 international student teachers through practicum experiences and field experiences

Instructor, Intensive English Program

California State University, Long Beach

Oct 2015 - May 2016 (8 months)

Developed syllabi and delivered Academic English instruction for pre-matriculated ESL students. Courses Taught: Reading and Writing (Level 3); Grammar (Level 4)

English Second Language Instructor

English Language Center

Jun 2015 - Aug 2015 (3 months)

Courses Taught: Advanced Grammar, Advanced Conversation

Adult Education Project Coordinator and Instructional Specialist

Orange County Community Housing Corporation/SteppingUP

Nov 2014 - Aug 2016 (1 year 10 months)

- Submitted proposals and acquired funding to develop 15-week program offering ESL, Employment Preparation, Digital Literacy, and Financial Literacy classes for over 50 low-income adults in Southern California - Supervised, trained, and supported team of interns to deliver high quality instruction - Located and secured venues in 3 core communities to increase access to services for working families and families with limited transportation - Achieved over 95% attendance rate among over 80% of participants - Developed partnerships with several community organizations to build awareness, increase support, and share resources

Student Program Advisor

University of Southern California

Sep 2014 - Sep 2015 (1 year 1 month)

Managed two high schools in South Central Los Angeles Provided one on one and group academic and career advisement to underrepresented high school students Assisted students with college, FAFSA, and scholarship applications Assisted Academic Advisor in the implementation of workshops and other activities at school sites Collaborated with school counselor to effectively execute the program's and school's objectives

Conversation Partner

University of Southern California

Sep 2014 - Mar 2015 (7 months)

• Engaged in one-on-one conversation practice with 14 international students
• Led 60 minute sessions
• Constructed cross-cultural relationships with students
• Tailored pronunciation instruction for individual students

L

English Second Language Instructor

LA CONEXION DE WOOD COUNTY

Sep 2013 - Aug 2014 (1 year)

• Taught two 90 minutes lessons per week
• Developed curriculum and lesson plans in low resource environment
• Coordinated fellow instructors to carry out mini lessons in class where I served as head teacher

Student Desk Manager

Bowling Green State University

Aug 2013 - May 2014 (10 months)

• Supervised staff of 28 undergraduate student desk clerks in a Residence Hall front desk
• Promoted to supervisor position after 1 year as student desk clerk
• Served as a liaison between student staff and the Office of Residence Life
• Facilitated rapport between student and administrative staff through running monthly meetings
• Delegated distribution of mail to 700 residents

Desk Clerk

Bowling Green State University

Sep 2012 - Aug 2013 (1 year)

• Represented the Office of Residence life in a Residence Hall Front desk
• Advised residents with facilities and personal concerns
• Provided quality customer service to all residents and guests
• Carried out residence hall inventory
• Assisted Student Desk Manager with clerical tasks as assigned
• Monitored residents entering residence hall overnight
• Received a nomination for “Outstanding Student Employee on Campus” for 2012 - 2013

About

Detail

Timeline

Résumé

Nicolas Doyle

About

Detail

Behavioral traits