Lauren Pollini

Vice President People

Ownercom

Apr 2025 - Current (1 year 5 months)

Owner is building AI for local businesses, starting with restaurants. I support our growth: increasing talent density and scaling our incredible culture

Fractional Head of People

Pair Team

Mar 2024 - Jun 2024 (4 months)

Conducted quantitative and qualitative analysis of Pair Team people, performance, and culture to advise CEO and leadership team on key areas of opportunity and growth Coached Director of HR and Talent team General advising on People-initiatives and issues

Vice President People

Ophelia

Mar 2022 - Mar 2025 (3 years 1 month)

Built and scaled Talent, HR, and People Operations functions to support 200% year-over-year growth. Sustained top-quartile employee engagement scores for 3 consecutive years through a people-first strategy. Designed transparent, objective performance management, promotion, and total rewards programs—including equity-based compensation— fostering a culture of high performance, continuous learning, and agility. Earned 85% employee agreement with the statement "I am motivated by Ophelia’s high standards for performance." Boosted leadership effectiveness by 30%+ through customized training and coaching for first- and second-line leaders. Recruited and developed an Executive Leadership Team, introducing frameworks for strategic alignment and

Director of People Operations

One Medical

Jan 2018 - Mar 2022 (4 years 3 months)

Lead Team Engagement and Enablement for >2000 operations and clinical team members delivering care across 100+ locations in 14 US markets. Set strategic priorities and design programs, trainings, and other solutions for the engagement and professional development of team members. Maintained target Team Engagement scores through rapid organizational growth Lead team of Program and Project Managers responsible for New Hire Orientation, Leadership Training, Recognition Programs, Coaching Programs, Member Surveys and Advisory Councils

Senior Manager: People and Performance

One Medical

Oct 2016 - Jan 2018 (1 year 4 months)

Led Training, Leadership Development, and Performance Management within Clinic Operations Introduced and implemented behavioral-based competencies for hiring and performance management Designed and delivered New Leader Onboarding Program to first time managers

Manager: People and Performance

One Medical

Jul 2013 - Oct 2016 (3 years 4 months)

Led People and Performance for Clinic Operations during 3x growth phase Designed and implemented a new training program for all front-line team members Hired and developed a new hire Training Team to orient new employees with core values and customer service skills Streamlined hiring process to decrease time to fill candidates by 30% Re-designed administrative compensation structures and reduced administrative turnover by 10%

District Manager: Boston and Chicago

One Medical

Jun 2012 - Jul 2013 (1 year 2 months)

Led launch of first One Medical retail locations in Boston and Chicago Developed and supported office managers and clinical directors, leading team of 20 managers, clinicians, and administrative assistants to deliver outstanding and affordable quality, access, and service Designed and managed key operational drivers that make our practice work, including workflow, resource, and performance management

Office Manager: San Francisco and New York

One Medical

May 2009 - Jun 2012 (3 years 2 months)

Led launch of One Medical New York City: first market outside San Francisco Supported the professional growth of the administrative team Coordinated recruiting efforts and streamline hiring processes

Administrative Assistant

One Medical

Jun 2007 - May 2009 (2 years)

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