Andrea Pringle
About
Detail
Sr. Infrastructure Auditor / TEM Rockstar (or so I've been told) / more to come...
Georgia, United States
Résumé
Jobs
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Sr. Infrastructure AuditorRandstad USAJun 2024 - Current (2 years 3 months)A whole bunch of things that includes IT and Finance with some Procurement sprinkled in. Lots of budgeting.- Infrastructure AnalystRandstad USAAug 2020 - Jun 2024 (3 years 11 months)
- IT TEM & Provisioning Contractor for AT&TGDHApr 2019 - Aug 2020 (1 year 5 months)
- Information Technology Contractor for Koch Ind.Apex SystemsSep 2017 - Apr 2019 (1 year 8 months)
- Telecom AnalystWarnerMediaJun 2015 - Sep 2017 (2 years 4 months)• Detailed Telecom service auditing of all sites to determine any possible optimizations through upgrades or disconnects. • Provisions voice and data services to all sites in North America (USA and Canada) for Time Warner, HBO, and Turner Broadcasting Systems. • Work closely with all types of vendors to provide optimal services for each site at the lowest price. • Responsible for managing and maintaining entire North American telecom inventory. • Invoice auditing and payment processing of telecom related services (about $5 Million per year.
- Infrastructure AnalystPepsiCoMar 2014 - Jun 2015 (1 year 4 months)• Team Lead: Multiple site MPLS and VPN upgrade projects. • Team Lead: Global procurement process transitioning (working with global partners). • Provisioned voice and data services to all sites in North America (USA and Canada). • Responsible for managing and maintaining entire North American telecom inventory. • Detailed auditing of all sites to determine any possible optimizations through upgrades and/or disconnects. • Worked closely with various departments, project managers, and sites, being "the voice" of the Telecom Service Management department when Telecom is involved in projects. • Worked closely with all types of vendors to provide the best service at the best pricing for all sites.
- Telecom Audit Analyst - Information Systems/Business ServicesTexas Health ResourcesNov 2007 - Mar 2014 (6 years 5 months)• Responsible for telecom invoice analysis for 15 hospitals, 3 physicians groups and over 500 separate clinicians and medical offices. • Processed annually approximately $10,000,000 telecom invoices including local, long distance, IP, data circuits, wireless mobility devices, pagers, conference calling and maintenance agreements. • Assisted with contract negotiations for new telecom vendors and in the renewal of existing telecom agreements. • Maintained a robust in-house TEM inventory system for all voice and data circuits. • Reviewed and disputed questionable Telecom invoice charges and costs of services. • Managed the ordering, billing, and technical support for over 700 cellphones, air cards, smart-phones, as well as over 2000 pagers.
- Web Administrator/Customer ServiceDickiesJan 2001 - Sep 2007 (6 years 9 months)• Responded to customer service requests including orders, inquiries and technical support. • Established and defined the customer service department's "Fraud Order Division". • Collaborated with the credit department, FBI, police, and sheriff departments to investigate international and domestic theft groups resulting in $100,000 annual saving for fraudulent shipping. • Assisted outside agencies in the apprehension of suspected criminals by providing information for fraud investigations. • Created standardized procedural guidelines for charge-backs, fraudulent orders and mail order accounts receivables.
Education
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- University Studies; BusinessUniversity of Texas at ArlingtonJan 2007 - Dec 2010 (4 years)Focus: Business and Information Systems
- Business and Information SystemsUniversity of PhoenixJan 2005 - Dec 2006 (2 years)
- SHigh School Diploma - Honors, Social SciencesSanta Fe Family Worship Center AcademyJan 1985 - Dec 1986 (2 years)
Projects (professional or personal)
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