Misti Fragen

VP, Change Management & Digital Transformation

Tricon Infotech

Jul 2024 - Current (2 years 4 months)

As the VP of Change Management and Digital Transformation at Tricon Infotech, I lead strategic initiatives to drive innovation and efficiency, manage organizational changes, and enhance sales performance in the US. Additionally, I also act as the Chief of Staff to the Chief Growth Officer, ensuring the successful execution of growth strategies. Responsibilities • Change Management and Digital Transformation: o Develop and implement strategic initiatives to drive innovation and operational efficiency. o Lead cross-functional teams to manage organizational changes and integrate new technologies. o Ensure smooth transitions and maximize employee engagement. • Sales Enablement for US Operations: o Provide the sales team with necessary training,

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Consultant- Operational Support, Change Management and Communications

May 2024 - Current (2 years 6 months)

Strategic Planning and Operations: Developing and implementing comprehensive operational efficiencies and change initiatives that align with client objectives, KPIs and market trends. Change Management: Guiding clients through digital transformation and change initiatives, ensuring smooth transitions and successful outcomes. Content Creation: Producing engaging, relevant content tailored to specific platforms (Facebook, Instagram, LinkedIn, Twitter, etc.) to captivate target audiences. Brand Management: Working closely with clients to maintain and enhance their brand identity online, ensuring consistency in voice and messaging across all channels. Analytics and Reporting: Utilizing analytics tools to track campaign performance, optimize str

CHIEF Member

Chief

Sep 2024 - Oct 2025 (1 year 2 months)

VP, Internal Communications, Change Management and Culture

Lplfinancial

Oct 2022 - Jul 2024 (1 year 10 months)

Responsible for leading internal communications and driving culture and engagement for the Investor and Investment Solutions organization. Work across all functions, driving and executing strategic plays centering around MD and senior leader communications, employee experience, and culture change initiatives. • Spearheaded programs that enhanced employee engagement: team building activities, talent and development opportunities, and surveys gathering feedback to improve the workplace continuously • Chair of IIS Culture Action Team • Created and executed engagement and communications plan for the entire organization • Created and led onboarding program for all new employees • Revamped all-hands/town hall meetings, creating a more inclusive e

People Experience Leader, Bankrate

Red Ventures

Dec 2021 - Oct 2022 (11 months)

Operates as a strategic and solutions-oriented partner across the Financial Services organization. Initiates and implements strategic communication, cultural and employee initiatives and programs to enhance overall change, culture and organizational effectiveness. Partners with business leadership to drive ongoing talent and engagement strategy as well as design and implementation of the industry talent ecosystem. Strategic Initiatives include: -Internal Communications -Vertical Specific Onboarding -Change Management Efforts -Micro Culture Team Strategy and Development -Enhanced Employee Engagement and Belonging -Learning & Development Roadmapping and Planning

VP, Digital Products & Services Communications, Learning and Culture

Novant Health

Mar 2018 - Aug 2021 (3 years 6 months)

Provided cultural and change management leadership for the Novant Health digital products and services technology organization reporting to the EVP, Chief Transformation and Digital Officer. Led all areas of internal communications, onboarding, learning and development, culture and team member engagement, workforce development and the revolutionary student team member program. -Created and published a Culture and Engagement Guide, updated quarterly, that was/is used as a playbook for remote and hybrid work across the Novant Health enterprise. Increased engagement within the digital teams by 85% over three years. -Established strategic communications initiatives to enhance overall culture and workforce transformation -Drove strategy around r

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VP, Training and Communications

HATS OFF CREATIVE SERVICES, INC.

Aug 2013 - Mar 2018 (4 years 8 months)

Analyzed, educated, and executed on communication and learning needs based on overall business objectives, and direction. Provided marketing and branding services to national corporations, international franchise companies and local businesses. Embedded as Director, Digital Performance Support, Brand Strategy and UX – BDP International Created a specialized role combining branding, UX, and digital literacy to redefine and promote BDP’s international brand strategy, rebrand legacy systems, create the user experience (UX) for mobile apps, and create the relevant education and performance/sales support for internal and external users.

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VP, Communications and Franchise Development

PRS Franchise Systems/ PRstore

Aug 2001 - Aug 2013 (12 years 1 month)

-Led all aspects for two national franchisor accounts, developed communications strategy, built curriculum and delivered training -Designed, developed, and implemented collateral and e-marketing for national accounts -Prepared statements to the media for company, NFL and NBA clients - maintained detailed calendar of engagements and commitments for various NFL and NBA athletes

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Misti Fragen

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