Ksenia Bushkovskaya
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Customer Success Manager at Lokalise
Yerevan, Armenia
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Résumé
Jobs
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Customer Success ManagerLokalise | Hiring remotelyJun 2022 - Current (4 years 5 months)I aim to create relationships with global customers and share localization best practices and tools on the way to unite people together & bring communication to the next level- Senior Customer Success ManagerGettSep 2020 - Jan 2022 (1 year 5 months)• Supporting Key important clients and providing strategy for growth
• Leading Localisation projects w/Global office (Israel->Russia)
• Mentoring beginners
• Testing news features w/Product team & Leading onboarding sessions - Customer Success ManagerGettAug 2019 - Aug 2020 (1 year 1 month)• Serving as primary contact for clients, helping to drive support and change when necessary to help the client achieve their business objectives (100+ SMB/Mega/Enterprise companies)
• Leading Adoption project for local dept
• DSO collecting
• Providing best practice cases, expert-level support, assisting clients in solving occurring challenges, and prolonging business relations
• Driving clients' loyalty & happiness - dKey Account Executive ManagerdvhbFeb 2019 - Jun 2019 (5 months)• Built a process of managing workflow by using Jira (assign tasks, monitor progress, create reports, operate worked/paid hours), that allowed supporting 10+ clients at once
• Implemented Confluence for writing documentation, expressing customer growth ideas, and AmoCRM for collecting daily reports, notes, financial documentation that provided a more efficient & clear work process
• Managed to maintain depts’ collection that resulted in a reduction of DSO to 35 days - Senior Customer Success ManagerS Media Link, LLCSep 2017 - Jan 2019 (1 year 5 months)• Leading support of Key local/international clients
• Connecting clients to the top management for strategic partnerships & exceeding sales revenues
• Taking ownership of customers' happiness & business relations
• Trained 5 interns, providing guidance and support on their first projects, giving advice on project decisions which resulted in a high level of customer satisfaction - Sales Account ManagerS Media Link, LLCJan 2016 - Sep 2017 (1 year 9 months)• Taking ownership of supporting existing clients
• Leading 10+ projects with 20+ people (developers, designers, QA), which enabled a significant reduction in PM man-hours
• Co-created & implemented Company’s standard questionnaire forms for evaluating local and foreign customers' satisfaction levels, which allowed to increase up-selling and cross-selling - Lead Generation SpecialistS Media Link, LLCAug 2015 - Jan 2016 (6 months)• Kick-off cold sales via UpWork/LinkedIn
• Creating templates for immediate applying for fitting jobs
• Primary contact with cold leads and converting ready-to-go clients to the Sales team - 2Assistant Team Manager2015 Bandy World ChampionshipFeb 2015 - Mar 2015 (2 months)I was responsible for communication between organizers and the team, managing accommodation, agenda, and leisure time, accompanying the players to games and perform consecutive translation at press conferences, helping the national team of Finland have the best time in Khabarovsk.
- 2Assistant Team Manager2014 Bandy World ChampionshipJan 2014 - Feb 2014 (2 months)Supporting the national team of Finland for the Bandy World Championship. Bandy is a winter sport like ice hockey but with a ball instead of a puck :) Have had the best time with the best team on their journey to medals!
Education
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- Uniwersytet im. Adama Mickiewicza w Poznaniu — Filologia polskaUniwersytet im. Adama Mickiewicza w PoznaniuJan 2014 - Dec 2014 (1 year)
- IIrkutsk State Linguistic University — Bachelor's degree, Regional Studies (U.S., Canadian, Foreign)Irkutsk State Linguistic UniversityJan 2010 - Dec 2015 (6 years)