Kudzai Chasara

Dedicated and results-oriented Customer Service Representative with over 8 years of experience in contact centers and technical support environments. Skilled in managing customer communications via phone, email, and chat with a focus on problem-solving, empathy, and efficiency. Adept at handling complex service inquiries, improving customer satisfaction, and ensuring a seamless client experience. Known for professionalism, adaptability, and a positive approach to customer engagement in fast-paced multicultural settings. AREAS OF EXPERTISE • Customer Relationship Management (CRM) • Email, Chat & Call Support • Technical Troubleshooting & Escalation • Communication & Interpersonal Skills • Problem Solving & Root Cause Analysis • Process Optimization & Quality Assurance • Up-selling & Cross-Selling Techniques • Data Entry & Reporting (Microsoft Office Suite) • Ticketing Tools - ServiceNow, Zendesk, JIRA.