Neha Rai

Highly motivated technology professional with over 16 yrs of experience in production support, service reliability engineering, and automation projects. Six years of leadership experience in customer management and mentoring diverse teams. Proven track record of identifying and implementing process improvement solutions via automation, optimization of workflows with key principle of improving production stability and reliability. Proactive approach for incident mitigation by customizing event/observability tools, planning support strategies, tracking SLA/SLO/SLI, change, release and problem management. Experienced in working on large-scale systems, managing the complex environments, and able to resolve problems quickly and efficiently. Excellent interpersonal and communication skills. Technical skills include various programming and scripting languages, databases, middleware tools, and AWS cloud technologies.