Claire Henderson

Customer Account Executive

Pinnacle

Jun 2025 - Current (1 year 2 months)

Pinnacle Direct Manager

Pinnacle

Jan 2022 - Jun 2025 (3 years 6 months)

Delivered exceptional customer service through proactive engagement, fostering long-term, trust-based relationships with clients. Managed inbound customer inquiries efficiently, providing timely responses to quotes, queries, licensing, contract details, and product information. Supported the execution and follow-up of customer-focused marketing campaigns, including event registrations, webinars, product launches, promotions, and customer surveys. Conducted proactive customer satisfaction assessments, gathering feedback to ensure high levels of service and identify areas for improvement. Drove customer lead generation and management initiatives, contributing to business growth and retention. Assisted in the maintenance and optimization of th

Business Development Specialist

Sage

Jun 2016 - Nov 2021 (5 years 6 months)

Managed B2B inbound and outbound communication across multiple channels, ensuring timely and effective identification and allocation of business leads to the relevant teams. Specialized in managing Marketing Qualified Leads (MQLs) and prospecting new business opportunities for mid-market and enterprise accounts, with a focus on Sage 200, Intacct, and Sage People. Collaborated with the marketing team to design and execute targeted campaigns, identifying potential leads and driving business growth. Maintained strong relationships with existing customers, actively listening to their pain points and delivering responsive, tailored solutions to support business development and growth. Played a key role in nurturing leads and existing accounts, e

Sales Executive

Sage

Oct 2015 - Jun 2016 (9 months)

Conducted B2B inbound and outbound sales to both new and existing customers within the SSB division, utilizing a solution-based selling approach while prioritizing the customer at every stage. Sold a range of products across Sage’s portfolio, including Sage 50, payroll and pension modules, HR solutions, and training services, tailoring solutions to meet customer needs. Employed a consultative sales approach, ensuring that each solution provided aligned with the specific business requirements and challenges of customers. Focused on building long-term relationships, demonstrating a deep understanding of customer pain points and delivering products that supported their business growth and efficiency. Show less

Contract Account Manager

Sage

Mar 2014 - Oct 2015 (1 year 8 months)

Small and start up business division. Dealing with existing clients ensuring they have the right products and services for their business needs. Maximising sales opportunities whilst ensuring the highest level of customer support is always given.

Contact Sales Agent

British Airways

Jun 2013 - Mar 2014 (10 months)

Contact sales agent Main duties : providing outstanding customer service to existing executive club members with their travel requirements. Interacting with with clients worldwide converting enquiries to sales. Dealing with wide range of clientele from business travel to leisure. exceeding sales targets in all areas .

Sales Consultant Homeworker

Hays Travel

Nov 2009 - Feb 2013 (3 years 4 months)

Specialist in dynamically packed holidays , working to tight deadlines customer tolerances and strict profit margins. Whilst always delivering exceptional customer service .

Sales Consultant -Team leader

Thomas Cook

Nov 1999 - Nov 2009 (10 years 1 month)

Directional in house selling ,meeting customer expectations. Involvement in training and Team leader responsibilities, providing communication to team and act a source of reference for queries. Coaching and mentoring new starters , ensuring key KPI's met.

Superfamily Childrens Representative

TUI

Mar 1998 - Mar 1999 (1 year 1 month)

Organise and supervise day to day activities whilst providing a safe and secure environment for the children

About

Detail

Timeline

Résumé