M

Mark Roberts

About

Detail

Director and Head of EMEA Technical Support
United Kingdom

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Trellix
    Director and Head of EMEA Technical Support
    Trellix
    Sep 2024 - Current (2 years)
  • Trellix
    Senior Manager and Global Practice Lead, Customer Success Engineering
    Trellix
    Apr 2023 - Aug 2024 (1 year 5 months)
  • Trellix
    Senior Manager, Customer Success Engineering
    Trellix
    Jan 2022 - Mar 2023 (1 year 3 months)
  • McAfee
    Senior Manager, Support Delivery
    McAfee
    Aug 2017 - Jan 2022 (4 years 6 months)
  • McAfee
    Manager, EMEA Sales Escalations
    McAfee
    Jan 2014 - Jul 2017 (3 years 7 months)
  • McAfee
    Supervisor, EMEA Gold Business Support
    McAfee
    Jan 2010 - Jan 2014 (4 years 1 month)
  • McAfee
    EMEA Gold Support Analyst
    McAfee
    Nov 2006 - Jan 2010 (3 years 3 months)
  • Computacenter
    Help Desk Analyst
    Computacenter
    Jan 2004 - Jan 2006 (2 years 1 month)
  • D
    Product Support Advisor
    Dream Direct Ltd
    Jan 2002 - Jan 2004 (2 years 1 month)
Education verified_user 0% verified
  • ITIL
    Intermediate - Service Strategy
    ITIL
    Jan 2015
  • ITIL
    Intermediate - Continual Service Improvement
    ITIL
    Jan 2015
  • ITIL
    Foundation Certificate in IT Service Management
    ITIL
    Jan 2014
  • The Open University
    Certificate in Management
    The Open University
    Jan 2012 - Jan 2013 (1 year 1 month)
  • vmware
    VMware vSphere
    vmware
    Jan 2009
  • Microsoft
    Desktop Support Technician (MCDST
    Microsoft
    Jan 2006
  • CompTIA
    A
    CompTIA
    Jan 2005
  • B
    10 GCSEs
    Bicester Community College
    Jan 1995 - Jan 2000 (5 years 1 month)
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