Ann Quinlan

Head of Customer Success

FOLX Health

Jan 2025 - Jul 2025 (7 months)

FOLX is the largest nationwide healthcare provider and health/wellness platform for the LGBTQIA+ community, serving over 60,000 people.

Chief Operating Officer

Atlas Health

Sep 2023 - Nov 2024 (1 year 3 months)

PE-backed healthcare SaaS company using AI and automation to provide a robust patient assistance platform and BPO Services. With revenues of 16M and 110 employees, Atlas Health serves hospital systems and physician groups across the U.S.
● Drive a high-performing, diverse group of professionals responsible for delivering exceptional services and consultative services for a broad spectrum of health partners, from large academic medical centers to regional hospital systems.
● Serve as key member of the Executive Leadership Team, influencing the overall company strategy while maintaining accountability for goals and deliverables across the customer life cycle.
● Responsile for the output of the Client Success, Implementation, P

Chief Customer Officer

CareMetx LLC

Jun 2021 - Oct 2023 (2 years 5 months)

Caremetx is a PE-backed, digital-first, Hub patient services provider servicing the pharmaceutical industry to bring the best experiences to patients and providers. With revenues of more than $100M and 500 employees, CareMetx serves 80+ pharmaceutical and biotechnology manufacturer brands.
● Developed and implemented Customer Success Team, responsible for revenue growth and retention of client roster, as well as the implementation of Hub Services and Patient Services programs for pharmaceutical and other life sciences industry clients.
● Consistently exceeded Customer Success upsell targets, generating 50% of FY 2023 and 2024 revenue.
● Serves as key escalation point for all C-Suite client contacts, driving contract renewal

Senior Vice President, Platform Services

Vineti

Jan 2021 - Jun 2021 (6 months)

Leads global operations and engineering teams responsible for professional services, implementation, configuration, and ongoing technical support of Vineti's industry-leading supply chain platform for personalized medicine.
● Scaled Client Success Team to implement backlog of 15 clients onto first Cloud-based software solution for cell and gene therapy, from contract execution through scoping, configuration, validation, deployment an ongoing service.
● Represented Vineti implementation and operational capabilities at finalist presentations, crafted RFP responses.
● Developed and deployed all department infrastructure, processes and procedures, including client management, scoping, implementation and invoicing methods.
●

Vice President, Customer Operations

Vineti

Jun 2019 - Jan 2021 (1 year 8 months)

Promoted to Vice President in July 2019; Scaling global team of Customer Success Managers responsible for complex highly matrixed software implementations, account management, renewal, upsell and NPS.

Director, Customer Operations

Vineti

Oct 2018 - Jun 2019 (9 months)

Leads team of Customer Success Managers who can both roll up their sleeves to lead implementation projects at our customers, but also think strategically about improving processes and best practices for customer implementations. Expert project manager who thrives on complex challenges and has the ability to turn concepts into tangible action items. Possess highly developed interpersonal skills and able to make difficult recommendations and decisions when required.
● Resource and escalation point for Customer Success Managers in managing Customer’s Senior Leadership, Business Owners, and Project Management
●Supports growth and professional development of Customer Success Managers by establishing strong team culture of continuous

Executive Vice President, Operations

Dominion Dental Services

Sep 2014 - Sep 2018 (4 years 1 month)

Promoted to Executive Vice President in 2014.

Vice President, Operations

Dominion Dental Services

Feb 2011 - Sep 2014 (3 years 8 months)

Lead staff of 200+ team members engaged in member services, claims, provider relations, plan operations, quality assurance, credentialing, financial services, IT and IS functions for the ancillary benefits company serving 915K+ members and achieving $85MM in annual revenue. Broad base of products administered including Government sponsored Medicare, Chip, Stand-alone Individual, and ACA (“Obama Care”) plans.
●Achieved complete enterprise-wide systems upgrade from a 1996 Informix/PowerBuilder environment to 2016 .NET/SQL. The scope of work included the entire company operating platform, web portals and supporting applications. The project was completed within 10% of total budget.
●Directed an implementation team in attaining

I

CEO and Owner/Agent

Insurance Plus

Dec 2003 - Feb 2011 (7 years 3 months)

Directed Life, Health, Medicare Supplement, Disability and Long-Term Care business and individual clients with annual premiums in excess of $3MM. Delivered expertise in sales methods and strategies covering a wide range of health and ancillary products. Achieved an impressive revenue growth of 60% with an average annual growth rate of 10% and a 99% group retention.

Asst. VP, Client Operations

UnitedHealthcare

Jun 2002 - Dec 2003 (1 year 7 months)

Team Lead for overall case implementation and ongoing delivery of benefits and services to most the complex, profitable and strategic clients, providing superior service internally and externally. Book of business includes public sector accounts (Medicaid and Medicare), as well as multi-site national accounts.
●Provided effective consultation to clients, benefit consultation for plan revisions, product development and operational process changes. Validate and maintain integrity of benefit plan systems and eligibility feeds.
●Managed complex, cross-functional national team to ensure operational performance.
●Served in leadership role, providing subject matter expertise and providing guidance and direction to entire Client Oper

Asst. VP, Eastern Region

UnitedHealthcare

May 1997 - Jun 2002 (5 years 2 months)

Ensured profitability and operational efficiency of Southeast Region, with total annual premium revenue of more than $30 million, and 1,200,000 enrolled members.
●Responsible for satisfaction, retention and renewal, overall case implementation of book of business in Southeast Region, including public sector business (Medicaid, Medicare and Chip), as well as complex, multi-site national accounts.
●Ensured that network of more than 3,500 providers meets client access and cost needs while maintaining profitable outcome for region.
●Directed operational activities for all clients, plans, networks in assigned region so that member services staff is appropriately trained, claims are processed correctly, fee schedules are imp

Director, National Accounts Sales & Service

Cigna Healthcare

May 1995 - May 1997 (2 years 1 month)

Responsible for achieving profitable membership growth within assigned sales region, which included National Accounts Sales Team, as well as CIGNA regional sales offices throughout NYC, New Jersey and Connecticut.
●Accountable for account persistency and same-store membership growth
●Key member of cross functional team preparing and delivering finalist presentations to potential Fortune 100 and 500 Clients in assigned region, and upon sale following through to successful implementation
●Ensured effective billing/eligibility operations for assigned book of business, and for maintaining established goals for receivables management and collection activity.

D

Account Manager, Director of Member Services, Director of Provider Relations

Dental Benefit Providers Inc

May 1990 - May 1995 (5 years 1 month)

Increasingly responsible positions at dental and ancillary benefit health plan.

About

Detail

Timeline

Résumé

Ann Quinlan

About

Detail

Behavioral traits