Morgan Williams

Morgan Williams

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Founder & CEO
St. Peters, Missouri, United States

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  • P
    Founder & CEO
    PulsePoint Admin
    Aug 2025 - Current (11 months)
    Lead operations and client services for a HIPAA-compliant healthcare administration company specializing in claim processing, billing services, scheduling, prior authorizations and secure provider support. Dedicated to helping healthcare providers streamline operations while maintaining compliance and patient trust.
  • Aerotek
    Grievance & Appeals Coordinator
    Aerotek
    Nov 2022 - Jul 2025 (2 years 9 months)
    Analyze and resolve verbal and written grievances and appeals from providers and members. Review and process claims and authorizations within regulatory requirements. Serve as liaison between members, providers, internal staff, and state agencies. Act as subject matter expert and prepare complex cases for medical review. Identify quality or access issues in claims and appeals
  • Navitus Health Solutions
    Grievance & Appeals Coordinator
    Navitus Health Solutions
    Apr 2022 - Aug 2025 (3 years 5 months)
    Reviewed and processed complex grievance and appeals cases in accordance with regulatory guidelines and internal policies. Analyzed medical records, claims data, and payer guidelines to determine appropriate resolution. Communicated with providers and insurance entities to gather necessary documentation and ensure accurate case handling. Ensured timely resolution of appeals within required turnaround times. Maintained strict adherence to HIPAA and compliance standard
  • Medica
    Customer Service Supervisor
    Medica
    Oct 2020 - Oct 2022 (2 years 1 month)
    Supervises a group of member service representatives that addresses health plan or HMO member inquiries, questions and concerns regarding benefits, claims, prior authorizations Responsible for researching and following up on more complex and escalated issues Assist with hiring, training, ongoing monitoring and QA Conduct performance reviews of team members and any corrective active action plans Assisting with the development and implementation of service policies, and explaining these to staff and customers. Maintaining documentation pertaining to customer service department activities. Performing additional duties where needed. Supervised a remote team of 10+ representatives, achieving a 95% customer satisfaction rating
  • UnitedHealth Group
    Clinical Appeals Coordinator
    UnitedHealth Group
    Dec 2016 - Dec 2021 (5 years 1 month)
    Coordinated administrative support for clinical operations, including patient account management and documentation processing. Assisted with claims-related inquiries, eligibility verification, and benefits coordination. Communicated with providers and patients to resolve account issues and ensure continuity of care. Maintained accurate records within EMR systems while ensuring compliance with HIPAA regulations
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