Marketing Director, Retention
Hachette Filipacchi Media
Jan 2007 - Sep 2010 (3 years 9 months)
Responsible for online and offline customer retention strategies for Woman’s Day, Car & Driver, Road & Track, Elle, Elle Décor and Cycle World magazines (7.7 million subscribers).
• Developed and drove marketing strategies to increase renewal rates, customer satisfaction and brand awareness
• Increased automatic renewal conversion rates by over 25%
• Improved operational efficiency and overall profitability by introducing new creative, offer and cadence initiatives
• Formulated and implemented aggressive testing plan; reported results and recommendations to executive team
• Cut direct mail printing costs by 20%, without sacrificing revenue, by testing and rolling out generic mail packages and using dynamic messaging for personalization and