Vice President, Operations
Wellcare Medicare
Jan 2009 - Jul 2011 (2 years 7 months)
Managed a department accountable for a broad range of corporate, operational, and technical functions at this leading government programs health plan. Operational accountability covered domestic locations as well as sites in the Philippines and India. Responsibilities included customer service (member and provider), Medicare and Medicaid enrollment, Medicare and Medicaid market expansion and readiness, health reform tracking and implementation, dual special needs plan (D-SNP) state contracting and implementation, HIPAA 5010 (electronic data interchange) and ICD-10 remediation, Operations compliance, Operations training, corporate program management, corporate procurement, enterprise emergency preparedness, and IT capex/opex planning.
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