Leah Knobler

I lead People at Help Scout, a fully remote SaaS company where I've spent the last decade building the People function from scratch. My job is to help great people do the best work of their careers, and to make sure our systems actually support that. In practice, that means: - Designing performance, rewards, and talent systems that reward real impact - Partnering with our CEO and executive team on org design, leadership effectiveness, and the hard calls - Building the operating rhythms, communication norms, and manager practices that make remote work durable at scale - Helping the company become AI-native in how we operate, hire, and build I write and speak about building People functions that earn their seat at the table — performance management, compensation strategy, executive team effectiveness, people analytics, and what it takes to scale a high-trust culture in a distributed, AI-native company. Open to: advisory conversations, speaking, and thoughtful connections with other People leaders navigating similar terrain. Specialties: Performance Management · Total Rewards & Compensation Strategy · Talent Acquisition · People Analytics · Leadership Development · Remote & Distributed Work · Organizational Design · Change Management · AI in HR · DEIB · Employer Branding · Executive Coaching 🔗 leahknobler.com