Pepi Stavropoulou
About
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Chief Customer Officer
Greece
Résumé
Jobs
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Chief Customer OfficerOmiliaJan 2025 - Current (1 year 9 months)- Head of Solution DeliveryOmilia Conversational IntelligenceJan 2018 - Dec 2024 (7 years)
- Senior Language SpecialistOmilia LtdJan 2008 - Jan 2017 (9 years 1 month)
- Research AssociateUniversity of Athens Dept of Informatics and Telecommunications Speech and Accessibility GroupJan 2003 - Jan 2008 (5 years 1 month)
Education
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- PhD, Computational LinguisticsUniversity Of IoanninaJan 2009 - Jan 2015 (6 years 1 month)Research focuses on the relationship between prosody and information structure and the utilization of this relationship for improving synthetic speech output in spoken dialogue interfaces
- MSc, Speech and Language ProcessingThe University of EdinburghJan 2001 - Jan 2002 (1 year 1 month)
- First Degree, LinguisticsEthnikon kai Kapodistriakon Panepistimion AthinonJan 1995 - Jan 2000 (5 years 1 month)
Projects (professional or personal)
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- NNLU Banking Portal - GREECENov 2013 - Current (12 years 11 months)A next generation NLU Banking Portal for one of the largest Banking groups in Greece. The solution was designed and implemented by Omilia, based on the award winning DiaManT platform, and is offered to the bank as a fully managed service. Achieved >91% Concept Identification Rate from the 1st day of its operation.
- EENEL Romania NLU Customer Care PortalA next generation NLU Customer Care Portal for ENEL Romania, the premier Energy provider in Romania and part of ENEL Group worldwide. The solution was designed and implemented by Omilia, based on the award winning DiaManT platform. Achieved >92% Concept Identification Rate from the 1st day of its pilot operation.
- AAlpha Bank Greece Conversational Self-ServiceFeb 2015Omilia has completely re-engineered Alpha Bank’s voice customer care portal to become one of Europe’s first full Natural Language Understanding Conversational Portals, making customer experience safer, faster, and more streamlined than ever. Alpha Bank’s customers reaching the Call Centre no longer have to press keys to navigate through the IVR menu or wait in queue. Instead, they engage in dialog with the virtual agent using free, unstructured speech in a conversational manner. Customers get immediate access to information, are self-serviced or get directly routed to the proper agent group, in an unprecedentedly smooth customer experience.
Alpha Bank’s new NLU customer care portal is utilising state of the art ASR & NLU technolo - AAlfa Bank NLU Customer Care portal - UKRAINEJan 2015The 1st NLU Speech Portal in the Ukrainian market. A next generation full NLU customer care portal supporting both the Russian and the Ukrainian languages. DeepNLU© technology at its best, understanding over 300 different concepts in 2 languages and offering an unprecedented natural Customer Experience that won an award in the 2014 Forum for Call Centres in the Ukraine.
- HHellas On Line NLU Customer Care portalFeb 2014A next generation NLU Customer Care Portal for Hellas On Line, one of the premier triple-play providers in Greece. The solution was designed and implemented by Omilia, based on the award winning DiaManT platform, and is offered to HOL as a fully managed service. Achieved >91% Concept Identification Rate from the 1st day of its operation.
- VVodafone Greece NLU Customer Care Speech PortalJan 2009 - Jan 2010 (1 year 1 month)The first real Natural Language Understanding IVR Customer Care Self-Service solution in Greece and in the Vodafone Group world-wide. Designed and implemented by Omilia using the award winning DiaManT platform. Concept Identification Rate > 95%.