Eric Chappell

Jobs 0% verified

Senior Customer Success Manager

Constructor

Feb 2025 - Current (1 year 6 months)

Leading customer retention and growth, ensuring seamless onboarding, and aligning AI-powered search solutions with business goals. Provide strategic guidance, leveraging data-driven insights and cross-functional collaboration to optimize adoption, performance, and customer satisfaction.
Senior Customer Success Manager

TrueCommerce

Mar 2024 - Feb 2025 (1 year)

Developed and implemented onboarding processes, customer engagement strategies, and lifecycle management workflows to enhance adoption and satisfaction. Led a portfolio of enterprise customers, fostered relationships, addressed business needs, and delivered tailored solutions to drive value and reduce churn.
Senior Customer Success Manager

Clari

May 2021 - Oct 2023 (2 years 6 months)

Designed and executed customer success plans, guiding cross-functional teams to spearhead customer success initiatives. Entrusted with the management of an enterprise portfolio ($10MM ARR) utilizing comprehensive data analysis, pinpointed opportunities for enhancement, and the adoption of innovative processes and policies aimed at consistently improving customer value recognition.
Enterprise Customer Success Manager

OneLogin

Apr 2019 - May 2020 (1 year 2 months)

Responsible for enhancing customer experience, monitoring customer health, driving product utilization, and impacting ARR. Led post-sales initiatives by building strong relationships, gaining deep product knowledge, and executing strategic plans.
Lead Customer Success Manager

Blue Acorn iCi

Nov 2017 - Apr 2019 (1 year 6 months)
S

Senior Customer Success Manager

Jan 2016 - Nov 2017 (1 year 11 months)
I

Strategic Account Manager

Informa Investment Solutions

Dec 2009 - Sep 2015 (5 years 10 months)

Education 0% verified

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