Roger A Flores
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Sr. SDR Manager | Helping companies expand, legally hire and pay anyone, anywhere in the world 🌎|
Bogotá, Bogota, Colombia
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Full-time jobs
Résumé
Jobs
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- GVP of SalesGloboHire.coApr 2025 - Current (1 year 7 months)Remote 🌎
- GFounding Member & Director of Sales DevelopmentGloboHire.coJul 2024 - Apr 2025 (10 months)Remote 🌎
Head of Business DevelopmentGracemark SolutionsJan 2024 - Aug 2024 (8 months)Remote 🌎- MSales Development DirectorMomentum RepsSep 2023 - Aug 2025 (2 years)Freelance Remote 🌎
- Senior BDR ManagerOntopMay 2023 - Nov 2023 (7 months)• Lead and manage a team of (BDRs) focused on generating new business opportunities within the North American region, developing and implementing strategies to identify and engage potential customers
• Provide guidance and support to BDR team members, helping them refine prospecting techniques and improve communication skills, continuously train and develop BDRs to enhance their skills and knowledge
• Monitor team performance, track key metrics and KPIs, and provide regular reports to senior management, motivate and inspire the BDR team, fostering a results-oriented mindset
• Recruit top talent through interviews, panels, and onboarding Show less - BDR ManagerMultiplierOct 2022 - May 2023 (8 months)• Consistently deliver on SQL targets by enabling my team to excel at outbound sales creating a winning team atmosphere and ensuring no BDR is left behind on their journey.
• Recruit top talent through interviews, panels, and onboarding.
• Develop best practice operating strategies and provide direction for the business development team.
• Ensure BDR Team members improve performance and abilities over time by providing coaching and feedback in recurring weekly 1:1s.
• Accurately forecasts weekly, monthly, and quarterly attainment Show less - SDR ManagerDEELNov 2021 - Oct 2022 (1 year)• Manage, develop, and hire for a rapidly growing team of talented sales development representatives
• Drive a high performance, high accountability culture to achieve and exceed sales development goals
• Accurately forecasts weekly, monthly, and quarterly attainment
• Track sales team metrics and report data to senior leadership on a regular basis
• Identify and make recommendations for improvement in the areas of process, efficiency and productivity
• Motivate team members through creative incentives
• Maintain high sales employee engagement Show less - Sales Development Representative SDRDEELJun 2021 - Nov 2021 (6 months)• Drive Deel's growth through inbound and outbound prospecting efforts, generating sales leads that will turn into opportunities and closed business.
• Learn from the sales team and help build a world-class Sales Playbook and Tech Stack.
• Educate and develop leads through inbound or outbound prospecting via phone calls, emails, events, webinars, and various campaigns.
• Identify and develop an in-depth understanding of each lead generation process, supporting marketing activities, prospect touch-points, and the handoff to an Account Executive.
• Generate email sequences, and make cold calls to map and penetrate accounts.
• Conduct follow-up calls and emails until meetings are set.
• Lead generation from scratc - AAccount SupervisorAug 2020 - Dec 2020 (5 months)• Monitor sales team KPIs and attendance on a regular basis.
• Motivate and inspire team through leading by example, offering incentive opportunities and developing confidence with each team member
• Analyze operational trends and support the team members to improve their performance Be a focal point of dissemination of information from management to team and vice versa
• Meetings with senior management on a daily basis to plan, strategize, and review department performance
• Suggest and inform the Management team on any matters related to improving revenue generation & customer satisfaction in regard to transaction handling and call center processes
• Be a point of contact for the client for escalations and critica - CCustomer Success ManagerOct 2019 - Jun 2020 (9 months)• Developing and managing ongoing relationships with customer stakeholders to encourage growth, expansion, and loyalty; serving as their partner in achieving their goals and desired outcomes
• Using a consultative approach, helping customers optimize product value by teaching them how to leverage new or unused features.
• Partnering with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience to drive growth and retention.
• Renewing customer base, acting as the customer's main advocate. Show less - SDR ManagerTapclicksJun 2018 - Jun 2020 (2 years 1 month)• Train other members of the SDR Team to identify, contact, and create qualified opportunities
• Ensure SDR Team members improve performance and abilities over time by providing coaching and feedback in recurring weekly 1:1s
• Plan for hiring and onboarding new SDRs.
• Work closely with Sales, Senior SDR Manager/Director, to identify areas of improvement for the SDR Teams
• Work in collaboration with Content, Marketing Program Managers, and Product Marketing to develop effective messaging to convert inbound interest into a qualified pipeline
• Accurately forecasts weekly, monthly, and quarterly attainment Show less - AAssistant Manager (Credits & Collections)Mar 2014 - Jan 2017 (2 years 11 months)
- Technical Support SpecialistSitel GroupMar 2011 - Jan 2014 (2 years 11 months)International Sales / Tech support and customer service for USA clients (Microsoft products)
- Inside Sales RepresentativeDell TechnologiesJun 2008 - Jan 2011 (2 years 8 months)International Sales, customer services and collections of computer, software & peripherals. Management of different currencies (PEN, COP, USD, ARS, UYU, CLP)
Education
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- Business administration in Tourism TourismUniversidad de PanamaJan 2005 - Jan 2010 (5 years 1 month)