Nathalie Rierson
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Lead Customer Success Manager
Greensboro, North Carolina, United States
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Lead Customer Success ManagerDynatraceApr 2022 - Current (4 years 7 months)🏆2025 CSM People Choice Award
🏆2025 Transformational Customer Value
As a Lead Customer Success Manager, my primary responsibility involves cultivating enduring business relationships across multiple Lines of Business (LoB). I achieve this by driving user adoption, closely monitoring engagement, and providing unwavering support to our Strategic Dynatrace Premium customers within the top 5% tier. My ultimate goal is to ensure our valued clients achieve measurable ROI and attain their desired business outcomes.
In summary, my role combines business acumen, relationship-building skills, and a customer-first mindset to drive success for our customers and our organization.
Dynatrace is a global technology- Enterprise Customer Success ManagerMagnitude Software IncAug 2020 - Mar 2022 (1 year 8 months)As a trusted advisor, my primary role as a Customer Success Manager was to help customers attain their business outcomes by connecting them to critical business data and providing insights to enable their success. I was responsible for developing customer relationships with Magnitude's largest enterprise accounts, promoting retention and loyalty. In this role, I brought in cross-functional teams to support our customers as efficiently and productively as possible.
- Enterprise Customer Success Manager National AccountssplashbiJan 2018 - Aug 2020 (2 years 8 months)As a Customer Success Manager, my primary goal was to ensure that our national customers achieve measurable returns from their solutions. I was responsible for developing and nurturing customer relationships that promote retention and loyalty. My dedication to customer success was rooted in a deep, strategic commitment to helping clients realize their business outcomes.
- Enterprise Application Sales Manager (Financial Service)OracleJan 2016 - Jan 2018 (2 years 1 month)🏆2017 President Club Winner
🏆2018 President Club Winner
• Developed and executed strategic sales initiatives for Oracle's cloud-based enterprise solutions in the Financial Services sector.
• Managed key relationships with major institutions, including Bank of America and BB&T, to drive solution adoption.
• Delivered tailored value propositions to C-level stakeholders, aligning Oracle’s applications with clients’ transformation goals.
• Collaborated with cross-functional teams to ensure seamless solution delivery and high client satisfaction. - ESenior Territory Manager (Canada) Enterprise AccountsExcelappsJan 2012 - Dec 2016 (5 years)Senior Territory Executive – Business Intelligence Solutions (Canada)
Led sales efforts across Canada for Excel4apps’ Excel-based BI reporting solutions, with a focus on Oracle E-Business Suite (EBS) and SAP enterprise accounts.
Built and maintained strong relationships with C-level executives in Finance and IT, driving solution adoption and long-term client engagement.
Actively promoted and supported Oracle Applications User Group (OAUG) and Americas' SAP Users' Group (ASUG) events across Canada, enhancing brand visibility and industry presence.
Organized and facilitated educational “lunch-and-learn” sessions to demonstrate product value and drive customer engagement.
Excel4apps solutions empowered finance pr - Director of Field Sales. Enterprise Accounts. CanadaGlobal Software IncJan 2006 - Jan 2012 (6 years 1 month)Sales Director – Enterprise Field Sales | Business Intelligence Solutions
Specialized in driving enterprise sales of Oracle and SAP Financial Analytical Software (BI) solutions across diverse vertical markets.
Successfully engaged with Fortune 100 and Fortune 500 companies, as well as organizations in retail, aerospace, government, public education, and healthcare sectors.
Led strategic sales initiatives, aligning complex BI and financial analytics solutions with clients’ operational and decision-making needs.
Built and maintained strong relationships with key stakeholders in IT and finance, ensuring long-term client satisfaction and solution adoption.
Demonstrated a consultative sales approach, consistently e - Global Account Manager Field Sales. Enterprise Accounts.SAVVIS CommunicationsJan 2001 - Dec 2006 (6 years)Global Account Manager – Network Infrastructure & Managed Services
Established and led the Charlotte, NC office for SAVVIS, driving strategic growth in the Financial Services sector and among Fortune 100 enterprises.
Developed and managed high-value relationships within the IT and executive communities at major institutions including Bank of America, Wachovia, BB&T, First Union Bank, and Duke Power.
Delivered enterprise-grade solutions including Hosting, Network Infrastructure, Internet Connectivity, Disaster Recovery, Data Storage, Co-location Services, and Network Security.
Focused on the Financial Vertical Market, providing tailored business solutions that addressed the complex needs of banking and financial ins - Global Account Manager Field Sales. Enterprise AccountsCenturylinkJan 2000 - Dec 2001 (2 years)Global Account Manager – Network Infrastructure & Managed Services
Launched and led the Montreal office for SAVVIS, spearheading business development efforts within the Fortune 100 financial sector.
Built and nurtured strategic relationships with IT leaders and decision-makers across major financial institutions, including the Montreal Stock Exchange, Bank of Montreal, and CIBC.
Delivered enterprise-grade solutions encompassing Hosting, Network Infrastructure, Internet Connectivity, Disaster Recovery, Data Storage, Co-location Services, and Network Security.
Played a key role in expanding SAVVIS’s footprint in the Canadian financial market by aligning advanced infrastructure solutions with clients’ operational, com - Account Manager Field SalesAttJan 1996 - Jan 2000 (4 years 1 month)Sales Account Manager – Enterprise Solutions
🏆1999 President Club Winner
Led business development efforts and cultivated strategic relationships with mid-sized to large enterprises across multiple verticals, including Pharmaceutical, Retail, Education, Manufacturing, and Fortune 100 companies.
Delivered comprehensive technology solutions encompassing Data Networks, ATM, Frame Relay, VoIP, Data Storage, Internet services, and Call Center applications.
Collaborated closely with Cisco Channel Partners to design and implement integrated solutions combining AT&T and Cisco technologies.
Played a key role in onboarding and mentoring new Sales Executives, providing foundational training prior to their for - Account Manager (Montreal) Field SalesBell CanadaJan 1989 - Jan 1996 (7 years 1 month)Business Development & Account Manager – IT & Telecommunications Solutions
🏆1994 President Club Winner
🏆1995 President Club Winner
🏆1996 President Club Winner
Delivered IT products and long-distance (LD) communication solutions to small and medium-sized businesses (SMBs).
Spearheaded new business development initiatives while maintaining and growing existing client accounts.
Specialized in implementing call center technologies and toll-free communication services to enhance customer engagement and operational efficiency.
Education
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- CClass of 1989, Business Administration and MarketingCEGEP Champlain St Lawrence
Projects (professional or personal)
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Awards
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- Lead Customer Success ManagerDynatraceAug 2025Transformational Customer Value Award
- EExcel4apps President's ClubExcelappsJan 2016
- APresident's Club AT&TATT CanadaNov 1999
- President's Club Bell CanadaBell CanadaJan 1996