Director of Account Management, Americas
Intercom
Mar 2020 - Jan 2023 (2 years 11 months)
Joined Intercom to build and lead the Account Management function, responsible for sales into existing accounts in the Americas region (Renewal, Growth, Upsell and X-sell. Grew team from 4 to 35 across SB, MM, ENT, Strategic, and LATAM segments.
• Led transition efforts from heavily inbound PLG based sales motion to strategic, upmarket hands-on Account Management, covering all segments and leading Strategic AM team directly responsible for Intercom's largest accounts.
• Responsible for revenue base of $XX Million in ARR and measured on Net Retention Rate, consistently exceeding 125+%.
• Promoted to Director level Mar 2020