Harshit Chadda
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Senior Customer Success Executive at MedEx | Bangkok University
Bangkok, Thailand
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Résumé
Jobs
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- CCustomer Success ManagerJan 2026 - Current (10 months)• Led multi-channel customer engagement strategy across WhatsApp, LINE Official, Facebook, email, and phone, improving response efficiency, customer satisfaction, and conversion performance.
• Managed end-to-end patient/customer journey, acting as a primary relationship owner to ensure seamless service delivery and long-term client retention.
• Oversaw coordination with nationwide hospital and clinic partners, streamlining referrals, scheduling, and follow-ups to enhance service accessibility and operational efficiency.
• Drove revenue growth by contributing to an increase in monthly sales from ~THB 3.5–4M to ~THB 5.5–6.5M through strategic customer engagement, upselling, and success-driven support.
• Maintained strong c - MSenior Customer Success ExecutiveMedexAug 2024 - Feb 2026 (1 year 7 months)• Manage multi-platform patient inquiries (WhatsApp, Line Official, Facebook, email, and phone), providing tailored responses within 60 seconds to ensure high engagement and satisfaction.
• Act as the first point of contact for in-person patients, assessing needs and guiding them through their healthcare journey for seamless service.
• Coordinate with MedEx’s partner hospitals and clinics across Thailand, handling referrals and scheduling to centralize patient care and simplify access to services.
• Develop and refine website content, ensuring patients have clear, comprehensive information on available tests and packages.
• Build and expand partnerships with hospitals nationwide, negotiating collaborations to enhance ser 
Social Media Marketing OfficerManatalOct 2023 - Apr 2024 (7 months)• Creates marketing and social media campaigns and strategies, content ideation, and implementation schedule to increase brand awareness and new acquisition
• Running advertisements in all social media channels to brand roadmap weekly
• Ensures brand consistency in marketing and social media messages by working with various company department members
• Collects customer data and analyses interactions and visits, plus uses this information to create comprehensive reports and improve future marketing strategies and campaigns
• Concluding monthly report to measure ads performance and campaign then improve better in the following month
• Grow and expand the company on existing social media channels including LinkedIn, T- Social Media Marketing InternManatalApr 2023 - Oct 2023 (7 months)• Creates marketing and social media campaigns and strategies, content ideation, and implementation schedule to increase brand awareness and new acquisition
• Running advertisements in all social media channels to brand roadmap weekly
• Ensures brand consistency in marketing and social media messages by working with various company department members
• Collects customer data and analyses interactions and visits, plus uses this information to create comprehensive reports and improve future marketing strategies and campaigns
• Concluding monthly report to measure ads performance and campaign then improve better in the following month
• Grow and expand the company on existing social media channels including LinkedIn, T - SSales And Marketing AssociateMay 2022 - May 2023 (1 year 1 month)• Devising creative campaigns and generating online media content.
• Managing appointment scheduling for over 100 patients, reducing inquiry rates, and enhancing overall customer satisfaction.
• Coordinating and implementing day-to-day projects across multiple teams.
• Assisting the marketing team with tasks like setting up campaigns in CMS, contributing to loyalty programs, and managing both online and offline operations.
• Executing social media marketing efforts by collaborating with Key Opinion Leaders (KOLs) and Influencers to boost brand visibility.
• Collecting, organizing, and synthesizing customer insights to provide valuable intelligence to decision-makers. - FFreelancer (Software Team)Apr 2022 - Apr 2023 (1 year 1 month)
- DDigital Marketing InternApr 2022 - Jun 2022 (3 months)• Monitoring, recording, and evaluating content of all activities, as well as continuous monitoring of key process indicators such as reach, engagement, and sales to ensure positive growth
• Tracking content and digital trends globally, testing new formats and optimizing performances
• Creating plans and working on targeted messaging for all booked contents
• Review all the delivered content before publishing to ensure that the quality is at the desired level
• Managing internal communication and project status updates - DDigital Marketing InternNov 2021 - Mar 2022 (5 months)
- CCustomer Success ExecutiveMay 2017 - Jul 2017 (3 months)• Efficiently handle a high volume of incoming calls to ensure prompt and effective customer support
• Identify and evaluate customers' needs through active listening and probing
• Delivered tailored solutions to achieve the utmost satisfaction
• Cultivate sustainable relationships built on trust and transparency, engaging in open and interactive discussions to address concerns and inquiries
• Provide accurate, valid, and comprehensive information utilizing the appropriate methods and tools to enhance the customer experience
• Skillfully manage complaints, offering timely and appropriate resolutions, and diligently follow up to ensure customer satisfaction
• Demonstrate a keen eye for identifying and promptly e
Education
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- master, Masters Communication and Media StudiesBangkok UniversityJan 2024 - Jan 2025 (1 year 1 month)
- bachelor, Bachelor's degree Business Administration Management Information SystemAssumption UniversityJan 2018 - Jan 2023 (5 years 1 month)