Karan Matani

As a Strategic Client Success Manager, I collaborate with the sales, product, and tech teams to deliver a seamless and satisfying client journey, from onboarding to retention. I also conduct regular business reviews and provide insights and feedback to ensure customer satisfaction, loyalty, and renewal. I have a Master of Global Business from the University of Victoria, where I gained international exposure and learned about diverse markets and cultures. I have a passion for learning and growth, which led me to pursue certifications in Salesforce and Customer Success Management. I have also proven my skills in consultative selling, relationship building, upselling and cross-selling, and customer satisfaction and retention in my previous roles at Vantage Circle, ActiveState, and Productboard. I am motivated by the impact I can make on people's lives and businesses through my work.