Ricardo Zambrano

I help technology companies improve customer retention and growth through data-driven Customer Success strategies, multicultural leadership, and high-impact operational execution, translating customer needs to all internal stakeholders while focusing on the company's strategy. Multilingual customer focused executive with 17+ years of international experience leading and scaling client facing teams in technology companies I’ve built global Strategy, Customer Success, PMO, BI & Analytics, and Operations functions that drive retention, satisfaction, and revenue growth. My focus: turning customer experience into a measurable business outcome. I design customer success strategies, KPI frameworks (NPS, CSAT, renewal, expansion), and governance models that strengthen C-level relationships, leadership, strategy and ensure long-term partnership value. Passionate about leading multicultural teams, aligning technology with client impact, and using data driven insights without losing the empathy and human connection at the heart of every customer journey. Industrial Engineer | Executive Leader | COO | PMO | BI & Analytics | Customer Success | Digital Transformation & SaaS Growth | Scaling LATAM, EU & US Operations contacte me at zambrano.ric@gmail.com