Dinia Destiana

Dinia Destiana

About

Detail

Head of Sales Operations
Jakarta, Indonesia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Kodland
    Head of Customer Acquisition ASIA
    Kodland
    May 2026 - Current (5 months)
  • Kodland
    Head of Sales Operations
    Kodland
    Jun 2025 - Current (1 year 4 months)
  • Kodland
    Senior Sales & Supply Team Leader ASIA
    Kodland
    Mar 2025 - Current (1 year 7 months)
  • Kodland
    Sales Team Lead
    Kodland
    Dec 2022 - Current (3 years 10 months)
  • Kodland
    Training Manager
    Kodland
    Feb 2022 - Dec 2022 (11 months)
    Conduct trainings in hiring process, onboarding and for current employees for mass-roles of operational managers and /or tutors. Create new training materials. Accompany groups of new candidates, mentor them, track their efficiency and progress in training, sign up for exams. Maintain data records in the CRM system, entering information into Google forms and other platforms and databases. Take part in regular online meetings with the team, a manager and mentor to improve professional sales skills and communication with clients.
  • Kodland
    Sales Representative
    Kodland
    Jan 2022 - Feb 2022 (2 months)
    Conduct a demo class for clients. Analyzing clients need and diagnose which course is right for their child. Helping client with booking class and payment.
  • strikingly
    Happiness Officer
    strikingly
    Oct 2021 - Dec 2021 (3 months)
  • PT Sari Coffee Indonesia Starbucks Indonesia
    Retail Manager Trainee
    PT Sari Coffee Indonesia Starbucks Indonesia
    Aug 2017 - Jul 2021 (4 years)
    - Deliver high quality customer service to customers
    - Take appropriate action to resolve customer complaints
    - Summarizing monthly KPI reports by database management system Oracle and SAP
    - Responsible for daily goods ordering and weekly supplies by Vendor
    - Report to head office regarding sales result and productivity
  • PT Sari Coffee Indonesia Starbucks Indonesia
    Shift Supervisor
    PT Sari Coffee Indonesia Starbucks Indonesia
    Jan 2017 - Jul 2017 (7 months)
    - In charge of outlet’s daily opening and closing
    - Monitor and instruct staffs on their shift routine duties and ensure they follow standard operating procedure and take
    appropriate action for any non-compliance
    - Identify customers needs and respond proactively to all of their concern
    - Create and analyze daily outlet sales reports
    - Responsible of product display based on visual merchandising guidelines
    - Perform other tasks as assigned by store manager
  • PT Sari Coffee Indonesia Starbucks Indonesia
    Barista
    PT Sari Coffee Indonesia Starbucks Indonesia
    Sep 2014 - Dec 2016 (2 years 4 months)
    - Placing customers order
    - Craft and serves product
    - Understand product knowledge, upsell brand products’s
    - Maintain outlet cleanliness
    - Responsible for the cashier counter
    - Deliver customer service experience
  • PT Sari Coffee Indonesia Starbucks Indonesia
    Barista
    PT Sari Coffee Indonesia Starbucks Indonesia
    Feb 2013 - Sep 2014 (1 year 8 months)
    Responsibilities :
    - Manage daily customer experience
    - Administer daily inventory
Education verified_user 0% verified
  • G
    English Language and Literature/Letters
    Gunadarma University English Literature
    Jan 2011 - May 2014 (3 years 5 months)
  • SMAN  JAKARTA
    High School Diploma, Science
    SMAN JAKARTA
    Jan 2008 - Jan 2011 (3 years 1 month)
  • S
    Strada Bhakti Utama
    Strada Bhakti Utama
    Jan 1999 - Jan 2008 (9 years 1 month)
Awards verified_user 0% verified
  • P
    Coffee Masters
    PT Sari Coffee Indonesia
  • P
    Barista Trainer
    PT Sari Coffee Indonesia
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