Bjorn Van Den Ijssel

Bjorn Van Den Ijssel

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Customer Success Account Manager at Microsoft
Netherlands

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Résumé


Jobs verified_user 0% verified
  • Microsoft
    Senior Customer Success Account Manager
    Microsoft
    Mar 2025 - Current (1 year 6 months)
    In my role as a Senior Customer Success Account Manager at Microsoft, I am responsible for delivering Microsoft Azure & Security products and support services for Heineken. I ensure proactive and reactive support to address client needs and maintain high levels of client satisfaction. By collaborating with internal teams, I optimize product performance and enhance the overall customer experience.
  • Microsoft
    Customer Success Account Manager
    Microsoft
    Jul 2020 - Mar 2025 (4 years 9 months)
    In my role as a Customer Success Account Manager at Microsoft, I oversee customer adoption, support and satisfaction for various cloud solutions, including Azure, Dynamics and M365. I am currently working closely with HEINEKEN to ensure they are getting the most out of their Cloud portfolio.
  • Microsoft
    Technical Account Manager
    Microsoft
    Feb 2020 - Jul 2020 (6 months)
  • Microsoft
    Territory Channel Manager Data & AI Intern
    Microsoft
    Sep 2018 - Jun 2019 (10 months)
    During my time at Microsoft as a Territory Channel Manager intern, my responsibilities were doing research into the sales possibilities of Artificial Intelligence technologies in the Small Medium Business Sector, connecting customers to cloud solution partners with the SureStep program and ensuring the growth of the business of our Microsoft cloud partners in the process. Identifying the core challenges in the IT infrastructure and teamwork of customers, my main goal was to connect our customers to the partners within our Microsoft Ecosystem to partner solutions in the Microsoft Cloud and Modern Workplace product fields. These products contained elements of Microsoft Azure, Office365 and more. Secondarily, I conducted research for my Bachel
  • U
    Sales Representative
    Una Mas
    May 2018 - Feb 2020 (1 year 10 months)
    My job as Sales Representative at Una Mas is to help customers pick the right products which fulfil their needs, be it wine, whisky, craft beers or other types of (non-) alcoholic beverages.
  • Jeeves
    Student Driver
    Jeeves
    Feb 2018 - Jul 2018 (6 months)
  • W
    Logistic Worker
    W. Van Schaik Dranken
    Apr 2016 - Apr 2017 (1 year 1 month)
  • PostNL
    Postbezorger
    PostNL
    Jun 2015 - Apr 2018 (2 years 11 months)
    Zaterdag postbezorger bij PostNL.
Education verified_user 0% verified
  • Utrecht University
    Utrecht University — Bachelor’s Degree Information Science
    Utrecht University
    Jan 2016 - Dec 2020 (5 years)
    Thesis: In what manner does using a chatbot in the learning process of software enhance the user's ability to learn software?
  • Utrecht University
    Utrecht University — Bachelor’s Degree Artificial Intelligence
    Utrecht University
    Jan 2015 - Dec 2016 (2 years)
  • C
    Coornhert Gymnasium — High School Gymnasium
    Coornhert Gymnasium
    Jan 2009 - Dec 2015 (7 years)
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