Real Estate Yardi Help Desk Specialist
Relay Human Cloud
Mar 2026 - Current (8 months)
Provide Level 1 & 2 support for Yardi users across modules including Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), and Property Management
• Troubleshoot system issues, analyze root causes, and deliver timely resolutions
• Manage and resolve help desk tickets (ServiceNow, Jira, or similar platforms) within SLA
• Support month-end and year-end closing activities within Yardi and MRI
• Maintain and update property, tenant, and financial data in the system
• Generate and customize financial and operational reports using Yardi, QuickBooks and MRI tools
• Collaborate with cross-functional teams (Accounting, Operations, IT) to improve system workflows
• Assist in system configurations, up