Alina Stecko

Customer Support Representative

Intouch Insight

Nov 2024 - Current (1 year 11 months)

- Provides timely, customer-focused support via email, phone, live chat, and video calls, ensuring smooth and effective issue resolution.
- Leads kick-off calls, training sessions, and product walkthroughs designed around each customer’s needs.
- Supports new customers through personalized onboarding, aligning solutions with their objectives and delivering a smooth transition to the Intouch platform.
- Monitors product usage and engagement trends post-onboarding to identify dips in activity, proactively reaching out to re-engage customers and ensure continued satisfaction.
- Creates engaging, easy-to-follow product demo videos to help customers understand key features and workflows.
- Provides ongoing support throug

Customer Experience Representative

1password

Jul 2020 - Sep 2024 (4 years 3 months)

- Evaluated customer information, identified issues, developed potential solutions, and consistently provided high-quality service, fostering constructive relationships.
- Encouraged product adoption by presenting various subscription options in a comprehensive manner, providing detailed explanations.
- Expertly guided users through the onboarding process, ensuring smooth integration and empowering them to fully leverage 1Password’s capabilities.
- Maintained customer satisfaction with forward-thinking strategies focusing on addressing customer needs and resolving issues by walking customers through troubleshooting tasks.
- Collaborated closely with software engineering teams to diagnose and resolve customer issues, ens

N

Copywriter and Proofreader

N/A

Nov 2019 - Mar 2020 (5 months)

- Edited content, modifying text to conform to company-wide branding standards and publication guidelines.
- Wrote advertising copy, adhering to employers' brand identity and personality.
- Presented clients with unique copy options based on overall marketing objectives.

Assistant Editor

Kenilworth Media Inc.; a subsidiary of FORUM MEDIA GROUP GMBH

Feb 2019 - Jun 2019 (5 months)

- Worked on Veterinary Practice News and Veterinary Practice News Canada.
- Wrote daily news items for the websites.
- Coordinated, wrote, and edited the 5 Questions articles for the magazines.
- Combined news pieces and product descriptions.
- Managed websites and social media platforms.
- Coordinated deadlines with contributors/freelancers and PR.
- Proofread weekly newsletter.
- Reviewed magazine proofs.
- Formatted and edited photos.

Editorial Operations Supervisor

Sensors Quality Management Inc.

Feb 2018 - Nov 2018 (10 months)

- Edited and fact checked high risk and highly confidential reports/documents before they were sent to clients.
- Created instruction guides, manuals, newsletters, and social media posts.
- Aligned social media updates with website updates to ensure content was up-to-date and consistent across both types of communication platforms.
- Coordinated between departments to provide support while ensuring production was running smoothly.
- Supervised a team of editors verifying that their work was up to the highest standards of the clients.
- Trained and coached editors to drive maximum efficiency, productivity, and quality.

Editor

Sensors Quality Management Inc.

Jan 2018 - Feb 2018 (2 months)

- Copy edited and fact checked dozens of reports per day.
- Ensured that all of the reports were up to the high standards of the clients.
- Maintained the company style guides.

B

Content Creator/Communications Coordinator

Blushing Brushes Party Planning

Jun 2017 - Dec 2017 (7 months)

- Edited documents, webpages, emails, and social media posts.
- Designed a website.
- Produced content for webpages.
- Developed a social media presence for the event service and published posts on their behalf.

S

Editorial Intern

Style at Home magazine

Apr 2017 - May 2017 (2 months)

- Copy edited, proofread, fact checked, and researched for the June, July, and Special Edition issues.
- Wrote two celebrity home articles and a pet related article for the website.
- Fixed layout issues during the proofreading process.
- Updated and re-formatted digital articles.

O

Senior Online Editor

On the Danforth

Sep 2016 - Mar 2017 (7 months)

- Copy edited and proofread lifestyle articles that were uploaded to www.onthedanforth.ca.

R

Stylistic Editor

Revue YOUR Review

Jan 2016 - Apr 2016 (4 months)

- Edited journal articles that were published in York University's first undergraduate academic journal.

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Assistant Editorial Director

Leaping Lion Books

Sep 2015 - Apr 2016 (8 months)

- Proofread the final proofs of the manuscript.
- Copy edited marketing material.

Release Classification Analyst

Livingston International

May 2014 - Dec 2016 (2 years 8 months)

- Communicated with customers to assess and address their individual needs, providing them with timely and quality support via the phone and over email.
- Investigated and resolved customer inquiries and complaints in a timely manner.
- Applied analytical and problem solving skills to troubleshoot issues.
- Directed calls to appropriate individuals and departments.
- Completed data entry tasks with accuracy and efficiency.

Pool Supervisor

Hilton Garden Inn Montreal Centre-ville

May 2012 - Aug 2013 (1 year 4 months)

- Provided guests with above-and-beyond service.
- Promoted local entertainment and offered details to assist clients.
- Explained details regarding property, including restaurants, the pool area, and
the gym to acclimate patrons to hotel environment.

About

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Alina Stecko

About

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Behavioral traits