Head of network & services performance management unit
Київстар
Mar 2009 - May 2018 (9 years 3 months)
Responsibilities:
Network and services quality planning, testing, monitoring, reporting
Monitoring systems planning, development and implementation projects coordination including verification and acceptance testing
Standardization of quality monitoring processes
Quality assurance and improvement projects initialization and coordination
Key achievements:
Network and services performance management team creation
System of Kye Quality Indicators created, implemented into the monitoring and reporting systems (IQPC "Network Performance Management Conference" presentation)
Two standards: Key Performance Indicators and Key Quality Indicators developed
Network quality control and testing procedure developed and implemented for equipment SWAP pro