Rebecca C

Content Design Manager

Lightspeed Commerce

Apr 2023 - Jun 2024 (1 year 3 months)

- I set up distributed collaborative working processes for the team so there was no down time. - I mentored them how to run UX workshops to speed up delivery of work - I audited team skills then advocated for resources from management for external content research training.

Team Lead, Content Design

Lightspeed Commerce

Sep 2022 - Apr 2023 (8 months)

I led a distributed team of 4 content designers. My key results were: - mentoring junior members in their career goals - setting up team processes and documentation so that the team could seamlessly work in a distributed fashion. - I continued to work as an IC on projects such as voice and tone for our flagship products.

Senior UX Product Content Strategist

Lightspeed HQ

Oct 2020 - Aug 2022 (1 year 11 months)

- I set up the terminology change project to make the language in the flagship product more user friendly. I also set up an automated notification system so that stakeholders could change their content when changes were made in the interface so that language could remain consistent across all touchpoints. - The configurations page was the largest driver of customer contacts. During discovery I found that the page had grown organically over the years with no coherent information architecture nor copy. I first figured out what each setting meant and with engineers collaborated to find out which settings were obsolete and could be deleted. I then rewrote the copy and conducted a card sort to make the settings more findable. After going live, c

On Leave

Sabbatical

Sep 2019 - Sep 2020 (1 year 1 month)

Content Strategist

RNW Media

May 2016 - Aug 2019 (3 years 4 months)

Key results - I audited all teams for content strategy assets such as style and terminology guides, image instructions, editorial process. I found that several core assets were missing so I worked with the teams to create a principle style guide which was then adapted into 9 languages. This helped to improve consistency and quality across writers. - I created a new information architecture for our sexual education website that made it more accessible on mobile. - I created UX/SEO and A/B testing trainings for all teams including in fragile states. I also set up training programmes to share knowledge across teams. The trainings were rated highly by participants. Show less

Senior UX Copywriter | Online Content

TNT

Nov 2015 - Mar 2016 (5 months)

Online Content Specialist

SONOS, INC.

Nov 2014 - Oct 2015 (1 year)

I restructured the content on the Sonos support site using a content-first UX approach. I oversaw the content audit and clean up of over 1500 articles in 7 languages, reducing the number of articles while at the same time increasing time on page and visits to the knowledge base. I set up editorial processes, tooling, and set up KPIs for the team. Key achievements
• Implementing Kanban to manage workflow
• Developing new information architecture for support content

Senior Editor

Spil Games

Dec 2013 - Jul 2014 (8 months)

I wrote and edited copy, and prepared it for translation across 15 languages. I set up the copy optimization project (SEO, UX, and A/B testing), and persuaded stakeholders to get buy in. As Spil entertains 180+ million unique visitors to its sites every month, writing SEO optimized texts is a key part of ensuring audience growth. I also worked on optimizing copy for other media including direct email campaigns, hotboxes, in-game texts, B2B newsletters, and also for usability.

Editor/Copywriter

Spil Games

Jun 2011 - Nov 2013 (2 years 6 months)

Freelance Journalist and Blogger

freelance

Oct 2010 - Jun 2011 (9 months)

During this time I studied SEO basics, site construction, and photography to develop a site as a portfolio for my writing. I developed relationships with publishing houses and newspapers to authorise copyrighted material and publish articles.

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Rebecca C

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