Paul-john Gallino

Jobs 0% verified

VA AR Collection Support Supervisor

Focus Staff

Aug 2022 - Current (4 years 1 month)

- Primarily sending email to find out status of unpaid invoices. - Emailing invoices/statements to some clients. - Doing phone calls to find the correct contact in accounts receivable. - Checking through VMS websites to verify balances paid. - Working closely with other AR member that is applying cash to receivables. - Making reports on clients that are not making payments. - Making reports on productivity of Finance team. - Training new hires (AR - offshore) - Evaluating performance and providing feedback. - Helping to resolve employee issues and disputes. Show less
A/R Collection Specialist

Emapta Global

Jan 2022 - Jul 2022 (7 months)

- Primarily sending email to find out status of unpaid invoices. - Emailing invoices/statements to some clients. - Doing phone calls to find the correct contact in accounts payable if they are not getting response through email. - Checking through VMS websites to verify balances paid. - Working closely with other AR member that is applying cash to receivables. - Making reports on clients that are not making payments.
Credit Collections Specialist

iQor

Jan 2019 - Dec 2021 (3 years)

- Conducted outbound calls to collect payments for past due accounts. - Offer payment options/plans if necessary, and qualified. - Handle inbound calls, refund request and other bill issues. - Accomplishment: promoted as a high balance collector.
Customer Service Representative

iQor

Nov 2018 - Jan 2019 (3 months)

- Manage large amounts of incoming phone calls. - Follow communication procedures, guidelines and policies. - Identify and assess customers’ needs to achieve satisfaction. - Provide accurate, valid and complete information by using the right methods/tools.

Education 0% verified

Paul-john Gallino

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