Dimitris Vassos

Dimitris is an AI technology visionary with a passion for excellence, and more than 18 years of experience in Customer Care self-service solutions. His career started back in 1997 with IBM UK, where he contributed to IBM’s Voice product portfolio development and its rollout in more than 70 countries, and upon his return to Athens in year 2002, Dimitris founded Omilia out of his house garage, with a mission to destroy the traditional “IVR” and re-invent it as a truly customer-centric service. Since then, Omilia has grown to become a world leader in NLU technology and Dimitris has led the team to deliver true Natural Language self-service solutions to numerous organisations across the world. Delivered Conversational Self-Service solutions, leveraging NLU and AI technology, to: - the 1st Conversational Self-Service solution deployment in Canada for Royal Bank of Canada (RBC) - another 20 enterprises in 17 countries across the world Driven by Customer Experience and ROI. A committed entrepreneur: - Hungry for Innovation - insightful - strong qualities for leadership - deep technical expertise coupled with vision and ability to execute - international business development - more than 27 real and successful NLU self-service deployments in MNOs, Banks, utilities Specialties: Artificial Intelligence, Speech Recognition-ASR, Natural Language Processing, Voice User Interface design, Interaction modelling, Speech Recognition, Natural Language Understanding, , Dialog Management, Self-Service, CTI, IVR, Customer Experience, Machine Learning