Matthew Seiwert

Matthew Seiwert

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Technical Support Manager
Buenos Aires, Argentina

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Résumé


Jobs verified_user 0% verified
  • TrustArc
    Technical Account Manager
    TrustArc
    Nov 2025 - Current (1 year)
  • T
    Technical Support Manager
    Jan 2024 - Oct 2025 (1 year 10 months)
    Delivering high-quality mobile apps while ensuring exceptional customer satisfaction. My responsibilities span across development and support functions, responsible for customer inquiries, investigating and resolving bugs, and using JavaScript to fine-tune app functionality. Consistent use of the WordPress Admin Panel and Shopify backend. Regular work with JSON files, leveraging GitHub for version control, all while collaborating with cross-functional teams to troubleshoot and optimize app performance. I lead initiatives to improve the efficiency and quality of our support operations: revamping the knowledge base, promoting best practices for note-taking, and fostering team collaboration in a high-demand environment. Fluent in both English
  • LawLytics
    Technical Support Specialist
    LawLytics
    Apr 2022 - Jan 2024 (1 year 10 months)
    Represented a fast-paced startup specializing in legal website software handling front-facing client interactions. Served as a point of contact and technical expert for questions about client websites and the LawLytics platform. Facilitated meetings with attorneys and law firms on proprietary web management software. Troubleshooted website code, monitored site uptime, and handled DNS records for clients. Handled inbound and outbound communications with clients through Salesforce.
Education verified_user 0% verified
  • Vamos Academy Argentina
    Spanish Language and Literature
    Vamos Academy Argentina
    Jan 2023 - Jan 2024 (1 year 1 month)
  • W. P. Carey School of Business – Arizona State University
    bachelor, B.S. Degrees Accounting Finance
    W. P. Carey School of Business – Arizona State University
    Jan 2015 - Jan 2019 (4 years 1 month)
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