Anthony Lee

Head of Operations, England

Joivy

Jul 2023 - Current (3 years 4 months)

As ALTIDO continues to grow, evolve and change, each region requires an Operational representative to oversee, lead and run the day to day. Moving to focus on England's operational region allowing me to work on multiple cities and teams.

Head of Operations, UK - England & Scotland

Joivy

Oct 2021 - Jul 2023 (1 year 10 months)

overseeing the operations for London and Edinburgh

Head Of Operations, London

Joivy

Oct 2018 - Oct 2021 (3 years 1 month)

Equal parts property management and guest hospitality, what started as four local companies is now a full spectrum industry-disrupter. ALTIDO's mission is to redefine the best beyond-hotel experience through local knowledge and a guest-centric approach. At our core we believe in putting people first, being pioneering, staying humble and building trust.

Operations Lead

Carl Friedrik

Jun 2018 - Oct 2018 (5 months)

During my interim time at Carl Friedrik, I have maintained on average above 80% on time shipment Improved post-production quality control processes Overseen Carl Friedrik's "sample sale" campaign Roles and Responsibilities Manage the brand’s overall operations, from production planning to ensuring smooth delivery to final customers. Oversee sales order management, manage fulfilment partners, sales order logistics and operations staff. Manage and improve online merchandising and related site information. Communicate and help customers with various logistical and product-related queries. Monitor, report and improve KPI’s of operational and customer service processes. Implementing changes into the current SOP to increase efficiency and quality

O

Operations Coordination Manager

Nov 2015 - Jun 2018 (2 years 8 months)

Operations Coordination Manager Ensuring that we maintain our operations KPI to ensure a smooth running of our customer and host service delivery
• Introduced a “smoothing” system saving cleaning cost by at least £10000 a month during peak season
• Recruiting and training of field team staff with Head of housekeeping.
• Writing up and maintaining operations SOP
• Managing, recruiting and training a team of 2 operations coordinators.
• Working closely with the CEO and COO to forecast staffing level for peak and non-peak period Sourcing partners and suppliers
• Maintaining a solid relationship with all external stakeholders
• Supporting front desk with customer queries and troubleshoot issues
• Working

Operations Manager

Perkbox

Mar 2015 - Nov 2015 (9 months)

• Setting up a basic inventory system for the organization to improve efficiency in the day-to-day operations and over see the production line to send out on average 270 welcome packs a day or 50 parcels a day with 1 Packing support team member. Managing a team of up to 2 packing support team member
• Sourcing alternative suppliers to reduce operation costs - Reduced company’s postage cost from 0.83 to 0.61 per post (a 26% reduction, saving the company at least £26000 annually)
• Writing up S.O.P to create a documented process in each operational role within the organization.
• User provisioning up to 1000 users data a day and improving the customer product experience from the start of their journey. Data management of up to

Operations Executive

Onefinestay

May 2013 - Feb 2015 (1 year 10 months)

• Liaising with multiple departments to resolve outstanding operational issues based on priority. Applying the Kaizen model to continuously improve the operational processes.
• Rota, dispatch and logistic management of up to 18 drivers, 30 supervisors and over 20 meet and greeters
• Shift coordinator role acting as main point of contact for the coordination department making cost-effective decision while maintaining a high level of service and meeting the team’s weekly SLA.
• Developed a 3 months plan for new starters during their probation period and co-wrote the SOP of the coordination department. Trained and supervised up to 4 new starters. Assisted in the recruitment and interview process of new drivers, and cleaners incl

Freelance Event Manager / Coordinator (Fixed term)

Freelancing

Jan 2013 - May 2013 (5 months)

Freelancing myself to any events work - management, coordination Recent projects: MasterCard-Harrods Valentine's Day and Chinese New Year shopping experience Pret A Diner Berlin Private Events at Lord's Cricket Ground Create Food Ltd London Relais Chateaux Gala Dinner London

Workforce Operations Leader, Non-Comp, London 2012 Olympics & Paralympics (FIxed Term)

G4S

Apr 2012 - Sep 2012 (6 months)

Executing workforce operations on the Olympics test event, opening and closing ceremony and overseeing workforce operations with Regional Manager on all 48 non competition venues for the London 2012 Olympic & Paralympic Games with a team of 5 team leaders and 31 coordinators and overlooking the wellbeing of up to 400 security workforce staff, Other roles includes staff scheduling, operation logistic, staff training, facilitate check-in area and resolving staff operations issues.

U

Event-Staff coordinator (Freelance Full time)

Urban Caprice

Jan 2010 - Jul 2010 (7 months)

Assisted and coordinated on luxury event projects, processing all new enquiries from clients for Business Development Manager, reconciling event expenses, sourcing, getting quotes, purchasing orders for a specific need of an event with company’s suppliers. Supervised and trained 4 interns from catering and production department in 3 months improved the company's event staffing system and supervised up to 150 front of house staff at London’s exclusive venues.

4

Outdoor Sports Coordinator (Intern)

4th Dimension

May 2009 - Jul 2009 (3 months)

Conducting outdoor activities such as Low Ropes (Obstacle Courses), Corporate Teambuilding and problem solving, Orienteering. Assisting management team in staff scheduling and organizing day or week program courses. Successfully managed and developed a short outdoor course for children between the age of 10 and 13

F

Production Department Coordinator (Intern)

Finzioni Entertainment

May 2008 - Sep 2008 (5 months)

Edited, completed the production database, coordinated information flow between the production and clients; Translated 130 files containing various artists background and previous achievements; Supported the different broadcasters with information on artists, shooting schedules and additional information; Coordinated backstage interviews and interaction between host and artists on stage; Coordinated the screening material flow between the production and clients; Prepared DVD screenings and additional international marketing material; Sold the new “Circo Massimo Show” which is aired annually in Italy, Switzerland and Saudi Arabia.

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Anthony Lee

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