Jeff Williams

Jeff Williams

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Co-Founder, CIO
Metro Manila, Philippines

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Résumé

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  • Healthcare Information Management Association of the Philippines HIMAP
    Chairman, Board of Trustees
    Healthcare Information Management Association of the Philippines HIMAP
    Jan 2021 - Dec 2021 (1 year)
    The Board of Directors is elected by the HIMAP membership to oversee the activities of the association. The Board governs the association by setting policies and objectives and ensuring the financial stability of the association.
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    Technical Committee Member
    Bureau of Philippine Standards
    Mar 2018 - Current (8 years 4 months)
    The Bureau of Philippine Standards (BPS) has organized a Technical Committee on Business Process Outsourcing (BPO) in support to the industry in maintaining good practice, consistency in high service quality and building client confidence. The main task of the Technical Committee is to develop Philippine National Standards (PNS) or adopt International Standards focusing on employees, clients, customers, processes and operations of BPO industry.
  • GENFINITY PHILIPPINES INC
    Co-Founder, CEO
    GENFINITY PHILIPPINES INC
    Oct 2015 - Current (10 years 9 months)
    Genfinity assists companies and individuals interested in capitalizing on the opportunities that the Philippine BPM support industry provides by being operationally oriented feet on the ground. Whether you’re looking to establish operations within the Philippines, identify the right BPM provider, enhance existing processes, explore opportunities supporting the Philippine digital transformation or need training resources to prepare the Philippines vast Allied Health, Banking and Finance, Legal, Technical or overall Customer Service oriented talent pool, our 13+ years of experience, partnerships and pioneering involvement in the industry are here to ensure your success.
  • DTSI Group
    Lead - Industry Consultancy Services
    DTSI Group
    Oct 2015 - Dec 2018 (3 years 3 months)
    Jeff influences Operations for the GIC Enablement Practice at DTSI Group, the holding company for DTSI and a growing portfolio of companies. The practice offers a complete turnkey solution to clients who wish to establish a Philippine Operations Center through its innovative and unique enablement solutions. The DTSI Group, has become the leading enabler of IT-BPO and global in-house centers in the Philippines. It is consistently named the top Business Partner of Avaya – the premier business telecommunication platform for contact and operation centers. Today, DTSI Technologies provides its continually expanding client base cutting-edge, end-to-end business and technology solutions, making the company the leading services provider of its kind
  • Cognizant Philippines Inc
    Assistant Vice President - Corporate Services
    Cognizant Philippines Inc
    Oct 2012 - Apr 2015 (2 years 7 months)
    Jeff Williams heads the Corporate Services at Cognizant – managing Infrastructure, Administration, Business Continuity Planning, Government and Industry liaison, Network and Systems Services, Global Security, and Academe relationship for all Philippine sites.
  • Healthcare Information Management Association of the Philippines HIMAP
    Board Member
    Healthcare Information Management Association of the Philippines HIMAP
    Jan 2011 - Dec 2021 (11 years)
  • MediCall Philippines Inc
    President
    MediCall Philippines Inc
    Nov 2003 - Oct 2012 (9 years)
    Established the first clinically oriented healthcare service center in Metro Manila, MediCall – a specialized clinical services provider, supporting medical management, workers compensation, and specialty services segments of the U.S. healthcare market. Under my leadership MediCall expanded its operations, employing over 900 licensed Nurses, Doctors and other clinically trained personnel. My team's efforts have pioneered the way with the Utilization Review Accreditation Commission (URAC) Core, Workers’ Compensation Utilization Management, and Health Utilization Management Accreditation outside of U.S. shores, creating an international classification for URAC accreditation.
  • Navisite
    Director of Implementation Services
    Navisite
    Jun 2000 - Apr 2002 (1 year 11 months)
    • In charge of team chartered with ensuring smooth implementation of new and existing customers hardware/software platforms into NaviSite’s fully managed and monitored network infrastructure. Duties include Overall site architecture review and approval, H/W integration, network configuration, project management, OS build, application install, customer acceptance, and smooth hand-off to customer monitoring group. Built a self sufficient Implementation team pulling resources from the Customer Service, Networking, Engineering, Professional Services, facilities, and Security groups. Ensuring a quick and smooth integration without the inter-departmental finger pointing; • Manage a staff of 24 Internet oriented professionals, ranging from Proj
  • SMART MODULAR TECHNOLOGIES
    Director World Wide IT Operations
    SMART MODULAR TECHNOLOGIES
    Jun 1993 - Jun 2000 (7 years 1 month)
    • Responsible for daily Network/Telco operations for 1800+ users in all four (Scotland, Puerto Rico, Malaysia, and Fremont) SMART Modular Technologies Inc.’s facilities; • Designed and implemented entire network infrastructure including ground zero building of each remote site. Systems built and supported include: Windows NT server, Novell servers, NT based Citrix App server, OS/2 based Citrix Application servers, and Lotus Notes servers; • Established WAN connectivity between all four (4) SMART Modular sites. Setup consists of Fractional T1 lines routed through Cisco 3600 and 2500 series routers as well as Bay Networks’ routers; • Managed a staff of 32 IT Technicians in SMART Modular’s worldwide locations. Management responsibilities in
  • E
    Technical Support Manager
    Everex
    Feb 1989 - Jun 1993 (4 years 5 months)
    • Oversee daily operations of a 36 member technical support staff as well as a 4 member Certification / Escalation lab; • Coordination with both sales and marketing department managers to insure that quality technical information was provided for and maintained throughout the life span of all Everex products; • Worked closely with the engineering department to insure that information obtained though both the T/S group and the C/E lab were utilized to correct any defects found in all Everex products.
Education verified_user 0% verified
    Publications verified_user 0% verified
    • S
      The Evolution of Offshoring and Why it Still Matters
      SSON Shared Services Outsourcing Network
      Jan 2018
    • S
      CX is the New Black
      SSON Shared Services Outsourcing Network
      Jan 2018
    • S
      Bringing Services Back In-house: Why Now is the Time
      SSON Shared Services Outsourcing Network
      Jan 2018
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