Matt Hultengren

Director of Operations

CoinPoker

Mar 2022 - Current (4 years 6 months)

Responsible for all Operations

Business Advisor

CoinPoker

Mar 2018 - Mar 2022 (4 years 1 month)

Managing Customer Support team. General advisor for project.

F

Project Manager

Food Start Up Product Development Business Planning

Aug 2016 - Sep 2017 (1 year 2 months)

Project Manager for a start-up in the food industry. Managed primarily product development and general business planning.

VIP Manager

PokerStars

Jun 2011 - Mar 2014 (2 years 10 months)

Managing VIP contact with VIP customers. Representation at dinners, sporting events and more.

Global Education Manager

PokerStars

Jan 2009 - Jun 2011 (2 years 6 months)

Responsible for soft and technical skills of all customer service and deposit assistance staff in all of the company's offices located in London (UK), San Jose (Costa Rica) and Sydney (Australia). Training program consisted of initial training, ongoing training, online training and soft skills training. Total staff around 600.

Senior Manager

PokerStars

Mar 2006 - Mar 2009 (3 years 1 month)

Team of eight 1st Line Managers reporting to me, each with a team of up to 18 people reporting to them in areas of customer service, security, translation and finance. General management responsibilities for the office which also housed marketing, PR, IT and TV/Video departments. Oversaw all areas of personnel management, hiring and training.

1st Line Manager

PokerStars

Mar 2005 - Mar 2006 (1 year 1 month)

Opened the company's office in London. Managed a team of up to 20 staff members. Responsible for staff care, training, hiring, performance reviews.

Shift Supervisor

PokerStars

Mar 2004 - Mar 2005 (1 year 1 month)

Shift supervisor duties, including handling supervisor customer service issues. Organized staff to manage excellent response times. Reporting to senior management at end of each shift.

Poker Specialist, Customer Service Representative

PokerStars

Aug 2003 - Mar 2004 (8 months)

Customer service representative and poker specialist duties. Handling all 1st line customer service issues, including account issues, deposit and withdrawal issues. Reviewing and handling collusion cases, integrity questions and complaints.

Dealer and Inspector

Casino Cosmopol

Jun 2002 - Mar 2003 (10 months)

Casino staff duties, dealing and managing all games; roulette, blackjack, poker.

Pit Clerk

Bellagio

Jun 1998 - Oct 2001 (3 years 5 months)

Table games administration duties. Managing player accounts, credit lines, financial transactions, general customer service.

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