A

Amanda Seda

About

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Tallahassee, Florida, United States
Contact Amanda regarding: 
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Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • PATLive
    Customer Support Agent
    PATLive
    Dec 2019 - Jul 2021 (1 year 8 months)
    • Provided assistance with new hire orientation, training, and transitions within the first 30 days of onboarding.
    • Assisted in bilingual script development for 1,000+ companies across the country in both English and Spanish.
    • Handled call grading and review for both English and Spanish-speaking receptionists, assistants, and other customer support agents.
    • Served as a lead agent in providing mediative support for escalated calls regarding the company, product, service, and employee issues/concerns. Show less
  • PATLive
    Virtual Assistant
    PATLive
    Jun 2019 - Dec 2019 (7 months)
    • Provided office support assistance to a client base of 1,000+ companies including but not limited to arranging appointments, managing reservations, and consultations.
    • Assisted clients in providing technical support for Tresta and PATLive applications, functions, features, and escalating cases as needed.
    • Processed inbound and outbound calls to and from clients regarding product orders, billing issues, inquiries, and company communications via phone and email.
  • PATLive
    Virtual Receptionist
    PATLive
    Mar 2019 - May 2019 (3 months)
    • Navigated cloud-based technology to handle and screen caller interactions.
    • Utilized strong interpersonal and communicative skills to assist clients in assessing business needs for thousands of businesses located across the country.
    • Maintained data entry requirements/confidential records utilizing a variety of cloud-based data programs and procedures.
  • Florida State University
    Administrative Assistant
    Florida State University
    Sep 2016 - Jan 2019 (2 years 5 months)
    • Served as a lead for the annual United Way campaign within FSU’s Center for Advanced Power Systems.
    • Assisted with processing forms for budget purposes including but not limited to purchase orders, requisitions, and p-cards.
    • Provided assistance to the department manager in the creation of budget proposals within the Center for Advanced Power Systems.
    • Oversaw the maintenance of office supplies, procedures, and calendar organization, events, and requests.
Education verified_user 0% verified
  • Florida State University
    bachelor, Bachelor of Science - BS, Criminology
    Florida State University
    Jan 2015 - Jan 2019 (4 years 1 month)
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