Theresa Pia Fikany

Operations & HR Manager

NexoBridge

Nov 2025 - Current (10 months)

Human Resources Consultant

freelance

Nov 2025 - Current (10 months)

HR Manager

NexoBridge

Oct 2025 - Nov 2025 (2 months)

People and Operations Leader

Culturelligence

Sep 2025 - May 2026 (9 months)

Business Development Executive

Airia

Jul 2025 - Nov 2025 (5 months)

HR/People Operations Internship

Culturelligence

Jun 2025 - Sep 2025 (4 months)

-Recruitment & onboarding of interns -Experiment & implement diverse techniques and opportunities to enroll students & freshers for training & internship program. -Work with digital marketing team to host webinars for the students and freshers. -Research and analysis of Modern HR practices like Agile HR.

Retention Specialist for Comin Insurance

TeleSupport International An ITG Company

Apr 2024 - Nov 2025 (1 year 8 months)

Handled 500+ outbound calls monthly to individuals seeking to renew their vehicle insurances while simultaneously updating their data.

Telesales Agent and Executive Assistant for SHELT

TeleSupport International An ITG Company

Mar 2024 - Jul 2025 (1 year 5 months)

Lead generation and cold calling 200 calls daily, acting as the executive assistant of SHELT's CEO.

Customer Service Agent for UNICEF

TeleSupport International An ITG Company

Feb 2024 - Jul 2025 (1 year 6 months)

Handled 100+ inbound and outbound calls from and to women seeking breastfeeding or child feeding support, providing calm and empathetic responses.

HR and Admin officer

Phoenix Consulting International

Sep 2023 - Oct 2023 (2 months)

During my one-month internship at Phoenix Consulting, I actively contributed to the HR and Admin Department, supporting various tasks and projects. My responsibilities included: Conducting research to improve office supply procurement and identifying cost-effective solutions. Classifying national holidays across multiple regions to optimize event planning. Reviewing regional labor laws to assist in compliance and policy alignment. Enhancing the onboarding process through presentations, resource materials, and a tailored informational quiz. Organizing and updating stationery logistics to improve operational efficiency. This internship allowed me to develop analytical, organizational, and communication skills while gaining insights into HR o

Booking Agent

Rivet Communications INC

Jun 2023 - Jul 2023 (2 months)

• Made 600 cold calls daily to schedule client-lawyer appointments. • Logged detailed call data while managing multiple tasks.

Undergraduate Student

American University of Science and Technology

Oct 2021 - Jul 2024 (2 years 10 months)

The primary focus of the HRM curriculum is to provide students with a solid base in human resources management principles, functions, and practices. The instructional methods involve an analytical review of managerial case studies to help students understand how theories are applied in real-life situations and develop their critical thinking abilities. Opportunities for management graduates are in service, commercial and industrial firms. Moreover, this undergraduate program helps to prepare students for graduate studies or any other advanced certification programs.

Theresa Pia Fikany

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