Anton Romensky

Anton Romensky

About

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Head of Marketplace Operations
Tel Aviv-Yafo, Tel Aviv District, Israel

Timeline

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Résumé

Jobs verified_user 0% verified
  • Toloka
    Head of Marketplace
    Toloka
    Jan 2026 - Current (10 months)
  • Toloka
    Head of Marketplace Operations
    Toloka
    Jul 2025 - Jan 2026 (7 months)
    Reduced operational costs by within the first four months while simultaneously increasing the number of active projects by several times, improving overall operational efficiency and scalability of the marketplace.
  • Toloka
    Head of Customer Support
    Toloka
    Feb 2023 - Jul 2025 (2 years 6 months)
    • Scaled customer support for thousands of users by hiring and training specialists, selecting and configuring support tools, establishing operational processes, and driving cost-efficient performance.
    • Built and led a high-performing support management team focused on efficiency, metrics, quality, AI-driven improvements, and deep technical expertise across the product ecosystem.
    • Expanded the support function’s product ownership by restructuring the Help Center, developing comprehensive technical and user documentation, and delivering internal technical solutions to strengthen the support infrastructure.
  • Yandex
    Project manager Yandex.Drive
    Yandex
    Dec 2018 - Feb 2023 (4 years 3 months)
    • Launched and optimized anti-fraud solutions across the fleet.
    • Integrated technology with insurers and partners to enable seamless data exchange.
    • Streamlined the process for identifying and managing damaged vehicles.
    • Coordinated workflows across key departments: repair, inspection, security, support, and legal.
    • Oversaw and ensured full compliance of user penalty payment processes.
  • Yandex
    Deputy chief support services
    Yandex
    May 2018 - Dec 2018 (8 months)
    • Built a new department focused on managing user feedback across social networks.
    • Established a knowledge base, end-to-end processes, and integrations between Toloka, YouScan, and Zendesk.
    • Recruited and onboarded industry specialists to scale the function.
  • Yandex
    Head of search services support
    Yandex
    Oct 2016 - May 2018 (1 year 8 months)
  • Yandex
    Head group of support quality search
    Yandex
    Dec 2011 - Oct 2016 (4 years 11 months)
    • Organized support for webmasters and search engine users.
    • Expanded and improved the knowledge base for webmasters.
    • Led the Webmaster School as a project manager and spoke at specialized conferences in more than 20 cities.
    • Influenced service priorities through direct feedback and insights from the webmaster community.
    • Managed the development of key webmaster tools, including robots.txt analysis, server response checks, sitemap file analysis, and URL removal from the search index.
  • Yandex
    Manager group of support quality search
    Yandex
    May 2009 - Dec 2011 (2 years 8 months)
  • RAMBLERCo
    Specialist of quality services
    RAMBLERCo
    Sep 2008 - May 2009 (9 months)
Education verified_user 0% verified
  • Moscow State Mining University MSMU
    Engineer's degree, Automated systems of management
    Moscow State Mining University MSMU
    Jan 2004 - Jan 2009 (5 years 1 month)
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