Magdalene Mula

Customer Service Specialist

The Black Tux

Jun 2024 - Current (2 years 5 months)

Sales Associate

Dillard's

Oct 2023 - Jun 2024 (9 months)

-Ensure high levels of customer satisfaction through excellent sales service Assess customers needs and provide assistance and information on product features -Welcome customers to the store and answer their queries -Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis -“Go the extra mile” to drive sales -Maintain in-stock and presentable condition assigned areas -Actively seek out customers in store -Remain knowledgeable on products offered and discuss available options -Process POS (point of sale) purchases -Cross sell products -Handle returns of merchandise -Team up with co-workers to ensure proper customer service -Build productive trust relationships with customers -Comply with inventory control procedur

Brand Ambassador

The Black Tux

Jan 2023 - Jul 2023 (7 months)

-Provided excellent customer service, from prepping customer dressing rooms and helping to complete their rental orders on the Black Tux ordering system/app to coordinating groomsmen party rentals and keeping in touch with them through the return of the tuxes. -Partner with the department manager and The Black Tux to address customer feedback, suggestions or concerns. -Providing tactful, honest feedback to customers on Tuxedo style and fit. -Worked as part of a sales team where our team of two participated equally in the upkeep of merchandise, the stock of business support supplies, shop merchandising, product organization, and -Shared my product expertise and excitement about the newest fashions with my customers, and provided styling assi

Brand Representative

INDOCHINO

Mar 2022 - Nov 2022 (9 months)

• Strong selling skills, passion for menswear, and experience working in a clientele-based environment.
• Set and maintain sales goals
• Provide honest and confident feedback to customers about style and fit.
• Measure customers for size, fit garments on customers, and mark areas requiring alterations.
• Educate customers and employees on proper fit, style, construction and trend in a professional and friendly manner (including training of non-Indochino Shop employees).
• Actively build and maintain product knowledge through an awareness of fit, style, construction and trends.
• Perform fittings according to Nordstrom and Indochino guidelines and service standards.
• Maintain visual standards of the Indoch

Retail and Membership Sales Concierge

The Gents Place®

Sep 2020 - Mar 2022 (1 year 7 months)

-Assist guests and members while in the Club, giving club tours, scheduling reservations, and maintaining an overall positive and inviting work atmosphere. -Conversing with Guests and providing them with world class customer service. -Key customer service skills centered on educating guests on the benefits of joining our membership-based men’s grooming club. -Meet and excel in retail and membership sales quotas -Bartending: offering our guests beverage selections at our complimentary top-shelf bar -Completing extensive sales and personal development training programs. -Maintaining and Creating content for Club Social Media utilizing Canva Pro software for content use on Instagram, Facebook, and TikTok. -Maintained cleanliness standards in t

Guest Experience and Gift Shop Manager

San Antonio Botanical Garden

Jan 2020 - Sep 2020 (9 months)

-Responsible for all Font office operations and Guest interactions at the Botanical Garden. -Assists with check-in, check-out, responds to guest requests and complaints. -Oversaw the entirety of the Guest Services department including the Admission Kiosk and Gift Shop Staff. -Responsible for Recruiting, Interviewing, onboarding, and training all new team members in the department. -Responsible for all scheduling and shift managing within the department. -Inventory management including ordering product, entering inventory into sales database, merchandising, and overall visual presentation of the department. -Led quarterly team meetings and trainings. -Acted as a liaison between guests and other departments including the education program, vo

Customer Service Representative Seasonal

Qvc

Oct 2019 - Jan 2020 (4 months)

-Project an energetic attitude, warm genuine welcome and positive image of QVC over the phone throughout every call. -Conduct system research and analysis to solve customer issues by interpreting account and order level comments, analyze membership credits, check stock availability, and modify orders. -Convey information to the customer in a clear concise manner, using professional verbiage.

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Small Business Owner

Nerdy Rotten Vintage

Apr 2018 - Jun 2023 (5 years 3 months)

After a decade of freelance experience as seamstress and costume designer, I am the owner and operator of a small business in which I design, create, and sell Novelty skirts. I find inspiration for my designs in my love of Comic Books, Film, Fantasy and Scifi, and television. I have been operating exclusively on Etsy since Spring of 2018 and am planning to begin vending at a Comic Conventions in 2022. Visit my Etsy Store! https://www.etsy.com/shop/NerdyRottenVintage Instagram: @nerdyrottenvintage Facebook.com/nerdyrott

S

Store Manager

Apr 2016 - Aug 2019 (3 years 5 months)

-Delivered excellent and personalized customer service to ensure high levels of customer satisfaction. -Motivate the sales team to meet sales objectives by training and mentoring staff. -Create business strategies to attract new customers, expand store traffic, and enhance profitability. Including the execution of special events and sales. -Hire, train, and oversee new staff. -Ensure store compliance with health and safety regulations. -Develop and arrange promotional material and in-store merchandising. Manage all digital and social media promotional content. -Prepare detailed reports on buying trends, customer requirements, and profits. -Undertake store administration duties such as managing store budgets and updating financ

Sales Associate

Macy's

Oct 2015 - Apr 2016 (7 months)

I began my work with Macy's as a Holiday Sales associate with the Men's Tailored Suiting department at the Macy's flagship location in downtown Chicago. I was asked to stay on with the company past the Holiday season. As a member of the Men's Tailored suiting department I was trained in Fitting and tailoring of Men's custom suiting, I also assisted with merchandising, and clienteling.

Sales Associate

Gap

Jul 2015 - Feb 2017 (1 year 8 months)

I was a Store Associate with the Gap from Summer 2015 through Winter 2017. I was a general Store Associate and am proficient in customer service and assistance. I primarily worked in inventory and merchandising on during my time with Gap, assisting the visual merchandising manager, and assisting with processing of new product and maintaining inventory.

Sales Associate

White House Black Market

May 2014 - Mar 2019 (4 years 11 months)

-Retail associate and Cashier -Encouraged customer loyalty through encouraging customers to apply for company credit cards. -Specialized in Inventory, Shipment processing, and Merchandising

Student Worker

Columbia College Chicago

Sep 2013 - May 2015 (1 year 9 months)

As a student work aid I assisted in the construction and building of costumes for the stage productions at Columbia College Chicago. I am proficient in garment design, garment draping, patterning, construction, and tailoring. I am skilled using a sewing machine, serger, blind hemmer, grommet machine, and have hand sewing skills.

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Magdalene Mula

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