Drew Millum

Vice President, Hospitality Operations

Kasa

Mar 2026 - Current (6 months)

Senior Director, Hospitality Operations

Kasa

Aug 2025 - Mar 2026 (8 months)

Director, Hospitality Programs & Safety

Kasa

Aug 2024 - Sep 2025 (1 year 2 months)

Director, Community Impact

Kasa

Jan 2023 - Sep 2024 (1 year 9 months)

Associate Director, Trust & Safety

Kasa

Feb 2022 - Mar 2023 (1 year 2 months)

Sr. Program Manager, Trust & Safety

Kasa

Mar 2021 - Feb 2022 (1 year)

Team Lead, Lyft Operations Center

Lyft

Mar 2020 - Mar 2021 (1 year 1 month)

Manage a four-person team responsible for the safety of 5,000+ employees and health of Lyft’s global marketplaces. Oversee incident monitoring program using social platforms to identify global security risks. Direct Lyft's physical threat management process, including coordinating with internal and external partners. Lead analytical risk assessment program providing safety and security insights to cross-functional stakeholders. Develop and implement essential team infrastructure including operating procedures and training program.

Senior Specialist, Crisis Communications

Lyft

May 2018 - Mar 2020 (1 year 11 months)

Started and developed a new team within the Safety organization, responsible for managing safety incident response for highly sensitive issues and overseeing responsive actions using the incident command structure. Managed all escalation communications between the safety organization and executives. Created the root cause analysis process now used throughout the organization to identify product improvements and drive change across product, analytics, and legal teams. Led cross-functional briefings with Legal, Operations, Communications, and Lyft's Executive Leadership Team. Advised and informed the development of company public statements in response to safety incidents. Collected and analyzed datasets using SQL and statistics. Led Lyft Saf

Trust & Safety Specialist

Lyft

Jul 2017 - May 2018 (11 months)

Responsible for the safety and well-being of all users on the Lyft Platform Investigated and resolved escalated incidents that occurred on the Lyft Platform Identified potential risks, mediated, and diffused difficult situations Acted as the escalation point for the Critical Response team Handled sensitive cases with the potential for media coverage Escalated sensitive cases and actions taken to executive leadership

Security Intelligence Analyst

Alexion Pharmaceuticals Inc

Jan 2015 - Jul 2017 (2 years 7 months)

Identified, analyzed and evaluated current events, incidents and political issues for potential impact to global business operations Utilized a data-driven approach to understand and assess security risks worldwide Developed and maintained Heightened Risk Evaluation process Devised Heightened Risk Evaluation Formula Performed trend analysis and provided tailored communications in response to a continually changing global security environment Conducted in-depth risk assessments for special events and future site locations Collaborated on finding and implementing new intelligence services in our Operations Center Located intelligence through advanced research techniques and open-source platforms Reported to senior management and executives on

Investigator

Integrated Security Services

May 2013 - Oct 2014 (1 year 6 months)

Consulted on and investigated CPD cases for attorneys. Performed in depth document reviews Completed thorough background search and research on various types of targets Conducted detailed asset investigations on behalf of attorneys Located and requested public documents Escalated intelligence to other operatives or management

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