Alex Korneyev

Alex Korneyev

About

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Founder
United States

Timeline


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Job
school
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Résumé


Jobs verified_user 0% verified
  • Touch Support Inc
    CEO
    Touch Support Inc
    Jan 2009 - Current (17 years 9 months)
    In 2009, I noticed something strange: companies were treating customer support as a cost center rather than a growth engine. So I built Touch Support to flip this narrative. Our Philosophy: "Support isn't just about fixing problems. It's about creating experiences that turn customers into advocates." What we've achieved:
    • Scaled to 500+ dedicated support professionals across 3 continents
    • Maintained 98% client retention rate over 15+ years
    • Reduced response times by 70% on average for enterprise clients
    • Cut support costs by 40-60% while improving CSAT scores How we do it:
    • Not just outsourcing - we integrate teams directly into your workflow
    • 24/7 multilingual support across all time zones
    • Custom-
  • H
    CEO
    HOSTFORWEB INCORPORATED
    Jan 2003 - Jan 2015 (12 years 1 month)
Education verified_user 0% verified
  • Illinois Institute of Technology
    Bachelor of Computer Engineering, Computer Engineering
    Illinois Institute of Technology
    Jan 1994 - Dec 1998 (5 years)
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