Jéssica Fonseca

Technical Customer Service Agent with over three years of experience in interfacing with customers through various channels, such as inbound calls, outbound calls, live chats, and emails, depending on clients' requirements. My role focuses on providing exceptional customer service and resolving routine problems related to clients' products or services. I research problems and make recommendations for potential product enhancements or modifications. Additionally, I work closely with multiple stakeholders, establishing effective relationships with decision-makers at all levels. I have a strong focus on customer success, client relationship management, problem-solving skills, and I enjoy working in a collaborative environment.