María Moncaleano
About
Detail
Recruiter @ Gold Media Tech | Human Resources, Talent Acquisition
Bogotá, Bogota, Colombia
Résumé
Jobs
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Talent Acquisition SpecialistGold Media TechMay 2025 - Current (1 year 2 months)I connect IT professionals with remote opportunities at innovative U.S. startups.- Occupational and Motivational Support ProfessionalFundación Alberto Merani ProyectosSep 2024 - Nov 2024 (3 months)- Guided program participants in overcoming socio-emotional and technical challenges to ensure successful program completion (94% success rate). - Conducted synchronous group sessions and provided personalized support to address individual needs. - Implemented occupational strategies using the TuBio profiling tool, identifying suitable occupations and job-search competencies. - Registered and managed project-related information in company systems. - Promoted labor inclusion by disseminating information on aid programs and strategies.
- FPsychologistFUNDACIÓN SOMOS TODOS FSTFeb 2024 - Nov 2024 (10 months)- Entered and managed user information in matrices and databases using G Suite and Excel. - Guided and supported beneficiaries in various administrative processes. - Conducted and analyzed psychological assessments for families and children, providing actionable feedback. - Provided technical and emotional support for beneficiaries navigating digital platforms.
- Customer Service RepresentativePexlyDec 2023 - Feb 2024 (3 months)- Assisted customers through email and ticketing systems (Salesforce, Zendesk). - Ensured customer satisfaction by resolving issues effectively and promptly. - Conducted data analysis and provided improvement suggestions based on customer interactions.
- Customer Service SpecialistFoundeverApr 2023 - Aug 2023 (5 months)- Guided customers regarding flight inquiries and purchases via phone support. - Achieved high customer satisfaction rates by delivering excellent service. - Monitored agent performance and provided feedback to improve processes.
- Profesional de acompañamiento ocupacional y motivacionalFundación Alberto Merani ProyectosNov 2022 - Dec 2022 (2 months)- Guided program participants in overcoming socio-emotional and technical challenges to ensure successful program completion (94% success rate). - Conducted synchronous group sessions and provided personalized support to address individual needs. - Implemented occupational strategies using the TuBio profiling tool, identifying suitable occupations and job-search competencies. - Registered and managed project-related information in company systems. - Promoted labor inclusion by disseminating information on aid programs and strategies.
- Technical Support SpecialistTPJul 2022 - Dec 2022 (6 months)- Assisted customers via phone and chat, resolving technical and account-related issues. - Mentored new agents, providing guidance on handling escalated calls and achieving performance standards. - Delivered exceptional customer experiences, fostering brand loyalty and satisfaction. - Conducted data entry and analyzed mentoring materials to optimize agent performance. - Retained customers and promoted business continuity through high-integrity sales practices. - Educated customers about products, addressing their concerns effectively. - Provided actionable feedback to improve customer service processes.
- Profesional de Acompañamiento Familiar UrbanoCorporación Agroempresarial de los Llanos CorpallanosOct 2021 - Jul 2022 (10 months)- Conducted detailed evaluations of psychological reports for various clinical diagnoses. - Supported professionals by reviewing and critically analyzing psychological assessments. - Utilized advanced digital tools for data collection and report preparation. - Developed personalized evaluation strategies tailored to specific population needs.
- CCustomer Service RepresentativeDec 2020 - Jul 2021 (8 months)- Assisted customers via phone and chat, resolving technical and account-related issues. - Mentored new agents, providing guidance on handling escalated calls and achieving performance standards. - Delivered exceptional customer experiences, fostering brand loyalty and satisfaction. - Conducted data entry and analyzed mentoring materials to optimize agent performance. - Retained customers and promoted business continuity through high-integrity sales practices. - Educated customers about products, addressing their concerns effectively. - Provided actionable feedback to improve customer service processes.
- PProfesional de Acompañamiento Familiar UrbanoPrecopviveresFeb 2020 - Nov 2020 (10 months)- Conducted detailed evaluations of psychological reports for various clinical diagnoses. - Supported professionals by reviewing and critically analyzing psychological assessments. - Utilized advanced digital tools for data collection and report preparation. - Developed personalized evaluation strategies tailored to specific population needs.
- FAgente EducativoFundación Colegio Pequeños PitufosMay 2019 - Dec 2019 (8 months)- Conducted detailed evaluations of psychological reports for various clinical diagnoses. - Supported professionals by reviewing and critically analyzing psychological assessments. - Utilized advanced digital tools for data collection and report preparation. - Developed personalized evaluation strategies tailored to specific population needs.
- Psicóloga de apoyo al equipo de supervisiónIcbfDec 2017 - Jul 2018 (8 months)- Conducted research and implemented protection guidelines for contracting entities and service units under grant contracts. - Prepared supervision plans, annual meeting schedules, and timelines for submitting execution reports. - Conducted visits to ensure the implementation of protection guidelines, and provided timely responses to requests, complaints, and claims related to grant contract execution. - Reviewed candidate profiles and interview processes, ensuring compliance with administrative guidelines, operational manuals, and health service authorizations.
- Agente EducativoFundacion Colegio Los Pequenos PitufosApr 2017 - Nov 2017 (8 months)- Conducted detailed evaluations of psychological reports for various clinical diagnoses. - Supported professionals by reviewing and critically analyzing psychological assessments. - Utilized advanced digital tools for data collection and report preparation. - Developed personalized evaluation strategies tailored to specific population needs.
- HPsicóloga salud mentalHospital Carlos TorrenteOct 2016 - Dec 2016 (3 months)Organized and led prevention and promotion workshops on sexual reproductive health, STI prevention, and pregnancy prevention for students. Delivered sessions on the prevention of substance abuse, self-harm, and suicidal behavior. Maintained and distributed up-to-date protocols for addressing suicidal behavior, violence, and substance use. Conducted research and collaborated with various stakeholders including educational institutions, healthcare providers, and law enforcement. Fostered strong relationships and maintained open communication with participants, ensuring effective implementation of prevention and intervention programs.
Education
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- Master of Science - MS, Hospital and Health Care Facilities Administration/ManagementAtlantis UniversityJan 2021 - Current (5 years 6 months)
- Universidad de IbaguéUniversidad de IbaguéJan 2011 - Dec 2016 (6 years)